Vontrese L. Amber
Summary
Highly motivated and detail-oriented customer service professional with extensive experience in technical support, healthcare customer service, and remote work environments. Skilled in resolving complex issues, delivering exceptional customer experiences, and adapting to dynamic challenges. Proficient in leveraging technology to enhance service delivery while maintaining high standards of communication and confidentiality.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Broadpath
05.2022 - Current
- Ensure compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhance patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Manage difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increase first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expand knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Service Representative
Randstand
07.2018 - 05.2022
- Provided support to customers via phone, email, and chat, resolving inquiries efficiently and empathetically
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products orservices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Technical Support Representative
Teleperformance
02.2015 - 07.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Victory Prep
06-2013
Skills
- Customer Relationship Management (CRM)
- Software (eg, Salesforce, Zendesk)
- Technical Troubleshooting
- Problem Solving and Multitasking
- Time Management in Remote Environments
- Strong Written and Verbal Communication
- HIPAA compliance plus Patient confidentiality
- Insurance verification
- Remote experience
- Follow-up skills
- Strong interpersonal skills
- Appointment scheduling
- Active listening
- Goal oriented
- Sales techniques
- Sales pitching
Timeline
Healthcare Customer Service Representative
Broadpath
05.2022 - Current
Customer Service Representative
Randstand
07.2018 - 05.2022
Technical Support Representative
Teleperformance
02.2015 - 07.2018
High School Diploma -
Victory Prep