Tamera James
Cusseta
Summary
Customer-focused professional with 3 years of experience seeking a Customer Service Representative role. Proven track record in building strong customer relationships and resolving complex inquiries efficiently, demonstrated in previous roles at Concentrix and Solutran. Skilled in problem-solving, escalation handling, and delivering personalized solutions with empathy and patience.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
EVERISE
09.2025 - Current
- Foster strong customer relationships by delivering friendly and professional service.
- Collaborate with cross-functional teams to efficiently resolve escalated customer inquiries.
- Prioritize and document issues to ensure timely resolution and appropriate escalation.
Healthcare CVS
Healthcare CVS
08.2023 - 01.2024
- Verified prescription accuracy with healthcare providers, ensuring safety and reliability of patient medications.
- Maintained detailed medication records to support regulatory compliance and improve operational efficiency.
- Enhanced the accuracy and reliability of healthcare services by collaborating with medical professionals.
Customer Service Representative
Concentrix
08.2021 - 03.2023
- Managed the customer order lifecycle through multiple channels, resolving complex order modifications and cancellations while maintaining high satisfaction rates.
- Streamlined order processing workflows and provided comprehensive order status updates to enhance customer experience and reduce follow-up inquiries.
- Executed precise order management protocols while delivering personalized solutions for diverse customer needs and order complexities.
Education
Associate in Early Childhood Education (AECE) - Early Childhood Education
Post University
Waterbury, CT08.2026
Skills
- Clear written and verbal communication
- time management and self-discipline
- organization and multitasking
- problem-solving and critical thinking
- attention to details
- adaptability and independence
- Customer Service
- active listening and empathy
- issue troubleshooting and resolution
- conflict resolution and de-escalation
- active listening and emapthy
- escalation handling
- customer relationship management (CRM)
Timeline
Healthcare Customer Service Representative
EVERISE
09.2025 - Current
Healthcare CVS
Healthcare CVS
08.2023 - 01.2024
Customer Service Representative
Concentrix
08.2021 - 03.2023
Associate in Early Childhood Education (AECE) - Early Childhood Education
Post University