Christian Anderson
Columbia
Summary
Customer Service Representative with 6 years of experience in fast-paced environments, excelling in communication and multitasking. Demonstrates a strong ability to resolve customer concerns, enhance satisfaction, and foster team collaboration. Committed to leveraging skills in communication and multitasking to drive exceptional customer experiences and contribute to a positive work environment.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Foundever
02.2023 - 05.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Cashier
Food Lion
05.2022 - 01.2023
- Operated cash register efficiently, ensuring quick and accurate transactions for customers
- Resolved customer concerns promptly, enhancing satisfaction and loyalty
- Maintained organized checkout area, contributing to a smooth workflow
- Processed payments and refunds, ensuring financial accuracy and accountability
- Managed cash transactions, ensuring accuracy and speed
- Provided exceptional customer service, resolving issues promptly
- Maintained a clean workspace for optimal efficiency
- Meticulously balanced cash drawer, minimizing discrepancies
- Adhered to company policies and procedures
- Maintained accurate product knowledge for informed customer assistance
- Worked seamlessly with team members during peak hours
- Assisted in training new cashiers, enhancing overall team performance
- Contributed to a positive work environment
- Proposed and implemented efficient bagging techniques, improving customer satisfaction
- Adapted quickly to new POS systems
- Suggested ideas for queue management
Environmental Services
C.M Tucker Nursing Home
01.2021 - 11.2021
- Maintained cleanliness in resident rooms ensuring a hygienic living environment
- Improved resident satisfaction through consistent sanitation practices
- Utilized effective cleaning techniques to enhance room hygiene
- Addressed sanitation challenges promptly, ensuring health standards
- Contributed to a safe and clean environment for all residents
- Maintained cleanliness and hygiene standards in nursing home, ensuring safe environment for residents
- Implemented efficient cleaning protocols, reducing infection risks
Cleaner
USC
04.2020 - 12.2020
- Ensured facility cleanliness, achieving18% faster task completion
- Implemented safety protocols, reducing incidents
- Streamlined cleaning routines for efficiency
- Maintained high cleanliness standards across facilities
- Streamlined cleaning processes at USC, enhancing overall efficiency
- Consistently met deadlines and quality benchmarks
- Contributed to a safer campus environment
- Worked effectively within USC's custodial team
- Coordinated efforts for special events cleaning
- Shared best practices, fostering a culture of continuous improvement
- Proposed eco-friendly cleaning solutions at USC, reducing chemical usage
- Adapted cleaning methods for diverse campus spaces
- Solved unique cleaning challenges
Housekeeping
Prisma Health Richland Hospital
11.2018 - 03.2020
- Maintained cleanliness standards across hospital facilities
- Implemented efficient cleaning protocols, reducing turnaround time for patient rooms
- Ensured compliance with health regulations
- Worked closely with nursing staff to prioritize cleaning tasks
- Participated in cross-departmental initiatives to enhance overall patient experience
- Adapted quickly to changing hospital needs
- Streamlined cleaning processes, leading to improved efficiency
- Consistently met or exceeded cleanliness benchmarks
- Contributed to positive patient feedback on hospital environment
Cashier/CSR
Subway
09.2017 - 11.2018
- Managed cash transactions and customer inquiries, ensuring smooth operations
- Developed strong multitasking skills, balancing register duties with food prep
- Maintained accurate cash handling and inventory records
- Implemented efficient order-taking process, reducing wait times and enhancing customer satisfaction
- Worked closely with team members to maintain a clean, welcoming environment
- Assisted in training new hires, sharing best practices for customer service
- Consistently met sales targets through upselling techniques
- Resolved customer complaints effectively, contributing to improved customer retention rates
- Proposed and implemented new sandwich assembly method, boosting efficiency
- Adapted quickly to menu changes and promotional offers, ensuring seamless service
- Streamlined order-taking process, cutting wait times and boosting customer satisfaction
- Consistently hit sales targets through effective upselling techniques
Education
High School Diploma - undefined
Dreher High School
Columbia, SC05.2017
Skills
- Clear Written and Verbal Communication
- Multitasking (Expert)
- Problem Solving (Expert)
- Time Management (Expert)
- Conflict Resolution (Expert)
- Team Collaboration (Expert)
- Detail-Oriented Approach
- Adaptability (Expert)
- Customer Engagement (Expert)
Languages
English
Timeline
Healthcare Customer Service Representative
Foundever
02.2023 - 05.2023
Cashier
Food Lion
05.2022 - 01.2023
Environmental Services
C.M Tucker Nursing Home
01.2021 - 11.2021
Cleaner
USC
04.2020 - 12.2020
Housekeeping
Prisma Health Richland Hospital
11.2018 - 03.2020
Cashier/CSR
Subway
09.2017 - 11.2018
High School Diploma - undefined
Dreher High School
Similar Profiles
Lewis WillicottLewis Willicott
Subject Matter Expert at FoundeverSubject Matter Expert at Foundever
Dustin WalkerDustin Walker
Senior Operations Director at FoundeverSenior Operations Director at Foundever
Markeshia DavisMarkeshia Davis
PCA at FoundeverPCA at Foundever
Vincent Ritz G. TacmoVincent Ritz G. Tacmo
Learning Specialist at FOUNDEVERLearning Specialist at FOUNDEVER
Christin MabryChristin Mabry
Shift Leader at RelogisticsShift Leader at Relogistics