Eboni McCray
Miami,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Document Specialist
Department of Elections
Doral, FL
08.2009 - Current
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Identified errors and suggested appropriate edits.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
Customer Service Cashier
Publix
Miami Shores, FL
11.2021 - 05.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Customer Service Representative
Inktel Contact Center Solutions
Miami Lakes, FL
06.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Organized and coordinated catering events with clients to ensure their needs were met.
Education
High School Diploma -
William H. Turner Technical Adult
Miami, FL06-1997
Skills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Office equipment proficiency
- Adaptive team player
- Customer Service
- Typing 30 WPM
- Payment Processing
- Call Center Operations
- Order Processing
- Cash Handling
- Safe Driving Practices
- Valid Driver's License
- Driving and transportation
- Punctual and Reliable
- Telephone Etiquette
- Scanning and copying
- Documentation And Reporting
- Scheduling appointments
- Office equipment operations
- Verbal and written communication
Timeline
Customer Service Cashier
Publix
11.2021 - 05.2022
Customer Service Representative
Inktel Contact Center Solutions
06.2019 - 01.2020
Document Specialist
Department of Elections
08.2009 - Current
High School Diploma -
William H. Turner Technical Adult
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