Aloia Caston
Lansing,MI
Summary
I went to Job Corps in 2020. I was a 17-year-old girl trying to find my way in life, and I had to broaden my horizons because I wanted my diploma, and I knew I wanted experience in this field, especially. I am so proud of my office and administration trade; I worked so hard to get it while working as well, and I worked hard to get my diploma. I had to work through COVID-19, and I feel it made me stronger and more confident in myself. I didn't give up, and I feel that any job I go to, I will be successful because I have heart.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Document Specialist
AF Group
Lansing, MI
11.2024 - 02.2025
- Indexing incoming documents (paper, fax, email) for core business units
- Routing documents electronically and initiating workflow
- Regular interaction with departmental personnel
- Handle physical and electronic mail, data entry, and computer inquiries
- Indexing and workflow initiation, special project participation
- Work Environment: Document organization: Categorizing and storing documents in a secure location, whether physical or digital
- Document maintenance: Ensuring that documents are accurate and up-to-date
- Compliance: Navigating laws and regulations related to record-keeping
- Quality assurance: Ensuring the quality of the documentation
- Attention to detail: Being able to notice even the smallest errors
- Digital literacy: Being proficient with technology, especially as more records are kept digitally
- Document retention: Understanding and implementing document retention strategies
- Teamwork: Coordinating with other staff members who contribute to the creation, completion, or review of documentation
- Document specialists often use Microsoft Office applications like Word, Excel, and Access
- They are typically trained to use the company's information storage and retrieval system
Customer Experience Representative
Cata
Lansing, MI
02.2023 - 08.2024
- Company Overview: CATA Transportation Center
- Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules
- Assist customers in understanding how best to use CATA services
- Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner
- Process lost and found items and distribute according to company policy
- Follow high standards and practices at all times by utilizing concepts learned in customer service training modules
- Maintain service and quality standards
- Work flexible and varied schedules, as needed to meet staffing requirements
- Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other CATA technology including email and live chat
- Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities
- Provide timely, reliable, and effective reports and communications, written and verbal
- Sell fare media (tokens, passes, etc.) to customers
- Process daily cash, check, and credit/debit receipts accurately and reconcile transactions
- Balance the cash drawer and reconcile fare media sales
- Open and close the CTC Information Booth & Multimodal Gateway in compliance with established procedures at each location
- Know and apply CATA's policies and procedures
- Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives
- Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives
- Actively participate in all team meetings and team training initiatives
- CATA Transportation Center
Dietary Aide
Robinwood landing/the ridge at Lansing
Lansing, MI
01.2023 - 08.2023
- Prepare meals, snacks, and beverages, and assist with hot food preparation
- Serve meals to patients in their rooms or dining hall, and ensure food safety and hygiene
- Set up and clean dining areas, wash dishes and utensils, and maintain a clean kitchen
- Take inventory of kitchen supplies and food items, and monitor pantry stock
- Collaborate with chefs, dietitians, and doctors to plan menus that meet medical and wellness needs
Mail Clerk
Kelly Services
Cincinnati, OH
04.2021 - 06.2021
- Sort and collate incoming and outgoing mail
- Weigh mail to determine the correct postage
- Sorts incoming mail for distribution and dispatches outgoing mail
- Opens envelopes by hand or machine
- Stamps date and time of receipt on incoming mail
- Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments
Family Dollar Cashier
Dolar Tree
Cincinnati, OH
09.2020 - 02.2021
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Crew Member
Glencoe Management
Las Vegas, NV
10.2019 - 12.2019
- Greeted and served customers
- Worked well in a fast-paced, high pressure environment
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Handled administrative tasks
- Bussed tables
- Restocked supplies
- Provided customer service with a smile
Education
High school diploma or GED - Highschool Diploma
NLRO Online School/ Flint Genesee Job Corps
Jackson, MS07.2020
Office And Administration Trade - Office And Administration
Flint Genesee Job Corps
2400 Saginaw St, Flint, MI 4850502.2021
Skills
- Cooking
- Cleaning Experience
- Hospitality
- Microsoft Word
- Cash register
- Food preparation
- Math
- Caregiving
- Guest services
- Retail sales
- Cash handling
- Food Service
- Sales
- Serving
- Dietary Aide Experience
- Basic Math
- Data analysis skills
- Marketing
- Food Safety
- Kitchen experience
- Computer Skills
- Data Entry
- Food service
- Food safety
- Pricing
- Stocking
- Microsoft Office (2 years)
- Customer service
Certification
- Chauffeur's Permit, 03/01/24, Present
- Microsoft Word, PowerPoint, Basic Word, Intermediate Word, Basic Math, Alpha Filing, Numeric Filing, Petty Cash, and Basic Excel, 12/01/20, Present
- Food Handler Certification
- Driver's License, 08/01/22, 08/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Document Specialist
AF Group
11.2024 - 02.2025
Customer Experience Representative
Cata
02.2023 - 08.2024
Dietary Aide
Robinwood landing/the ridge at Lansing
01.2023 - 08.2023
Mail Clerk
Kelly Services
04.2021 - 06.2021
Family Dollar Cashier
Dolar Tree
09.2020 - 02.2021
Crew Member
Glencoe Management
10.2019 - 12.2019
High school diploma or GED - Highschool Diploma
NLRO Online School/ Flint Genesee Job Corps
Office And Administration Trade - Office And Administration
Flint Genesee Job Corps