Aloia Caston
Lansing,MI
Summary
I went to Job Corps in 2020. I was a 17-year-old girl trying to find my way in life, and I had to broaden my horizons because I wanted my diploma, and I knew I wanted experience in this field, especially. I am so proud of my office and administration trade; I worked so hard to get it while working as well, and I worked hard to get my diploma. I had to work through COVID-19, and I feel it made me stronger and more confident in myself. I didn't give up, and I feel that any job I go to, I will be successful because I have heart.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Document Specialist
AF Group
11.2024 - 02.2025
- Indexing incoming documents (paper, fax, email) for core business units
- Routing documents electronically and initiating workflow
- Regular interaction with departmental personnel
- Handle physical and electronic mail, data entry, and computer inquiries
- Indexing and workflow initiation, special project participation
- Work Environment: Document organization: Categorizing and storing documents in a secure location, whether physical or digital
- Document maintenance: Ensuring that documents are accurate and up-to-date
- Compliance: Navigating laws and regulations related to record-keeping
- Quality assurance: Ensuring the quality of the documentation
- Attention to detail: Being able to notice even the smallest errors
- Digital literacy: Being proficient with technology, especially as more records are kept digitally
- Document retention: Understanding and implementing document retention strategies
- Teamwork: Coordinating with other staff members who contribute to the creation, completion, or review of documentation
- Document specialists often use Microsoft Office applications like Word, Excel, and Access
- They are typically trained to use the company's information storage and retrieval system
Fulfillment Center Associate
Amazon Warehouse
08.2024 - 09.2024
- Process orders accurately and efficiently using our inventory management system
- Pick and pack products according to customer specifications
- Prepare shipments for delivery, including labeling and packaging
- Ensure all orders are shipped on time and in full
- Perform quality control checks on all products before shipping
- Maintain a clean and organized work area
- Communicate with other team members to ensure smooth order processing
- Assist with inventory management and cycle counts as needed
Customer Experience Representative
Cata
02.2023 - 08.2024
- Company Overview: CATA Transportation Center
- Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules
- Assist customers in understanding how best to use CATA services
- Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner
- Process lost and found items and distribute according to company policy
- Follow high standards and practices at all times by utilizing concepts learned in customer service training modules
- Maintain service and quality standards
- Work flexible and varied schedules, as needed to meet staffing requirements
- Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other CATA technology including email and live chat
- Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities
- Provide timely, reliable, and effective reports and communications, written and verbal
- Sell fare media (tokens, passes, etc.) to customers
- Process daily cash, check, and credit/debit receipts accurately and reconcile transactions
- Balance the cash drawer and reconcile fare media sales
- Open and close the CTC Information Booth & Multimodal Gateway in compliance with established procedures at each location
- Know and apply CATA's policies and procedures
- Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives
- Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives
- Actively participate in all team meetings and team training initiatives
- CATA Transportation Center
Caregiver
Robinwood Landing/The Ridge At Lansing
11.2022 - 12.2022
- Provide care and support to a patient, and their responsibilities can include many day-to-day tasks
- Assisting with bathing, dressing, grooming, oral hygiene, and shaving
- Administering oral and topical medications as prescribed by a doctor
- Monitoring clients' health and wellbeing, and reporting any changes
- Providing emotional support and companionship, and helping clients cope with emotional distress
- Helping clients move around their homes and transporting them via car when necessary
- Assisting with organization, food preparation, and maintenance
- Communicating with doctors and other health care professionals, and maintaining records of all treatment being administered
- Addressing home safety issues, such as installing handrails, raised toilet seats, grab bars, nonskid mats, nightlights, smoke and carbon monoxide alarms, and fire extinguishers
Dietary Aide
Robinwood landing/the ridge at Lansing
01.2023 - 08.2023
- Prepare meals, snacks, and beverages, and assist with hot food preparation
- Serve meals to patients in their rooms or dining hall, and ensure food safety and hygiene
- Set up and clean dining areas, wash dishes and utensils, and maintain a clean kitchen
- Take inventory of kitchen supplies and food items, and monitor pantry stock
- Collaborate with chefs, dietitians, and doctors to plan menus that meet medical and wellness needs
Mail Clerk
STG
01.2022
- Handled mail, processed payments
FOH-Team Member/BOH-Prep Cook
THUNDERDOME Restaurant Group
07.2021 - 09.2021
- Company Overview: Maplewood Kitchen and Bar
- Served food to customers
- Handled payments
- Cleaned the restaurant
- Bussed Tables
- Prepared to go orders
- Prepped food
- Swept floors
- Learned how to make poached eggs
- I have more confidence in my cooking and I appreciated working there
- Everyone worked together as a team
- Maplewood Kitchen and Bar
Mail Clerk
Kelly Services
04.2021 - 06.2021
- Sort and collate incoming and outgoing mail
- Weigh mail to determine the correct postage
- Sorts incoming mail for distribution and dispatches outgoing mail
- Opens envelopes by hand or machine
- Stamps date and time of receipt on incoming mail
- Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments
Family Dollar Cashier
Dolar Tree
09.2020 - 02.2021
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Team Member
Popeye's Restaurants
08.2020 - 10.2020
- Handled, prepared, and served food orders to customers in a swift, timely, and efficient manner
- Cleaned and sanitized entire areas of the store, including work stations, holding areas, the lobby, and the parking lot, to ensure cleanliness and maintain a healthy and safe environment for customer and team member alike
- Recorded customer orders and repeated them back in a clear and understandable tone to ensure the utmost customer satisfaction
- Communicated with customers in a friendly and helpful manner, reporting complaints to managers if necessary and aiding in resolving their problems and guaranteeing their satisfaction
- Communicated with management and crew members in both a friendly and professional manner as a means to serve customers and get the job done as optimally as possible
Crew Member
Glencoe Management
10.2019 - 12.2019
- Greeted and served customers
- Worked well in a fast-paced, high pressure environment
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Handled administrative tasks
- Bussed tables
- Restocked supplies
- Provided customer service with a smile
Education
High school diploma or GED - Highschool Diploma
NLRO Online School/ Flint Genesee Job Corps
Jackson, MS07.2020
Office And Administration Trade - Office And Administration
Flint Genesee Job Corps
2400 Saginaw St, Flint, MI 4850502.2021
Skills
- Cooking
- Cleaning Experience
- Hospitality
- Microsoft Word
- Cash register
- Food preparation
- Math
- Caregiving
- Guest services
- Retail sales
- Cash handling
- Food Service
- Sales
- Serving
- Dietary Aide Experience
- Basic Math
- Data analysis skills
- Marketing
- Food Safety
- Kitchen experience
- Computer Skills
- Data Entry
- Food service
- Food safety
- Pricing
- Stocking
- Microsoft Office (2 years)
- Customer service
Certification
- Chauffeur's Permit, 03/01/24, Present
- Microsoft Word, PowerPoint, Basic Word, Intermediate Word, Basic Math, Alpha Filing, Numeric Filing, Petty Cash, and Basic Excel, 12/01/20, Present
- Food Handler Certification
- Driver's License, 08/01/22, 08/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Document Specialist
AF Group
11.2024 - 02.2025
Fulfillment Center Associate
Amazon Warehouse
08.2024 - 09.2024
Customer Experience Representative
Cata
02.2023 - 08.2024
Dietary Aide
Robinwood landing/the ridge at Lansing
01.2023 - 08.2023
Caregiver
Robinwood Landing/The Ridge At Lansing
11.2022 - 12.2022
Mail Clerk
STG
01.2022
FOH-Team Member/BOH-Prep Cook
THUNDERDOME Restaurant Group
07.2021 - 09.2021
Mail Clerk
Kelly Services
04.2021 - 06.2021
Family Dollar Cashier
Dolar Tree
09.2020 - 02.2021
Team Member
Popeye's Restaurants
08.2020 - 10.2020
Crew Member
Glencoe Management
10.2019 - 12.2019
High school diploma or GED - Highschool Diploma
NLRO Online School/ Flint Genesee Job Corps
Office And Administration Trade - Office And Administration
Flint Genesee Job Corps
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