EZEQUIEL IDROGO
Houston,USA
Summary
Detail-oriented Bilingual Lead with extensive experience in legal document production, high-volume logistics, and consultative sales. Proven track record in maintaining 99% accuracy in high-pressure litigation environments and optimizing operational workflows to reduce processing time. Expert at navigating complex CRM and Document Management Systems (DMS) while delivering exceptional results in both English and Spanish.
Overview
10
10
years of professional experience
Work History
Document Specialist
PRIDESTAFF
02.2025 - Current
- Legal Production: Draft and format complex court filings, pleadings, and discovery requests, ensuring 100% adherence to specific firm style guides.
- Quality Assurance: Perform meticulous reviews of legal materials for terminological accuracy and Bluebook citation compliance.
- Electronic Filing: Execute error-free submissions of critical documents through federal (CM/ECF) and state court portals under strict deadlines.
- Information Governance: Administer digitized case files within Relativity and SharePoint, significantly improving retrieval efficiency and document security.
- Automation: Developed and maintained automated templates using HotDocs and Contract Express, reducing document turnaround time for the firm.
Fulfillment Problem Solver / Warehouse Associate
AMAZON
11.2023 - Current
- Inventory Troubleshooting: Identify and resolve operational issues including damaged items and barcode discrepancies; reduced stock discrepancies by 15% through data analysis.
- High-Volume Processing: Maintained an inbound throughput of 500+ items per hour, ensuring a seamless workflow for downstream departments.
- Operational Safety: Safely operate Powered Industrial Trucks (PIT) and material handling equipment while maintaining 100% adherence to OSHA safety protocols.
Bilingual Sales Representative
SPECTRUM
04.2022 - 10.2023
- Consultative Sales: Managed 50+ inbound calls daily in English and Spanish, performing needs-based assessments to recommend tailored mobile and internet packages.
- Revenue Growth: Consistently exceeded monthly sales targets for Primary Service Units (PSUs) through expert upselling and cross-selling.
- System Mastery: Navigated billing and CRM platforms (ICOMS/CSG) to process orders with zero entry errors while maintaining top-tier Average Handle Time (AHT) metrics.
Manager
BANDERA BOWLING CENTER
11.2017 - 04.2023
- Operational Leadership: Managed daily operations, cash handling, and lane allocation; supervised and trained a diverse team of 15+ associates.
- Financial Accountability: Administered payroll and procurement, successfully reducing operational waste through improved inventory tracking.
Broker Proofreader
IBEX
06.2021 - 03.2022
- Compliance Auditing: Verified mathematical footing and data consistency in hedge fund reports and investment commentaries.
- Regulatory Review: Ensured all marketing and brokerage materials adhered to SEC and FINRA filing standards and internal legal guidelines.
Patient Coordinator / Receptionist
HOLLYWOOD DENTAL
11.2015 - 04.2016
- Front-End Management: Managed patient intake, insurance verification, and scheduling for a high-volume practice while ensuring 100% HIPAA compliance.
Education
High School Diploma - Relevant Training in Legal Document Management & Consultative Sales
Skills
- Legal & Compliance: Federal/State E-Filing (CM/ECF), Bluebook Citations, HIPAA, SEC/FINRA Standards, Data Redaction, Version Control
- Technical Systems: Relativity, SharePoint, iManage, HotDocs, Contract Express, ICOMS, CSG, MS Office (Expert), Adobe Acrobat Pro
- Operational Excellence: Inventory Auditing, Supply Chain Logistics, Process Troubleshooting, Revenue Generation, Team Leadership (15 Staff)
- Languages: Native-level fluency in English and Spanish
Timeline
Document Specialist
PRIDESTAFF
02.2025 - Current
Fulfillment Problem Solver / Warehouse Associate
AMAZON
11.2023 - Current
Bilingual Sales Representative
SPECTRUM
04.2022 - 10.2023
Broker Proofreader
IBEX
06.2021 - 03.2022
Manager
BANDERA BOWLING CENTER
11.2017 - 04.2023
Patient Coordinator / Receptionist
HOLLYWOOD DENTAL
11.2015 - 04.2016