Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony A. James

Charlotte,NC

Summary

Social work professional with robust history of effective team leadership and program development. Brings strong focus on collaboration and achieving meaningful outcomes for communities. Known for adaptability and reliability in dynamic settings, leveraging conflict resolution and case management expertise.

Overview

18
18
years of professional experience

Work History

Investigations Social Work Supervisor

Mecklenburg County Youth and Family Services
10.2020 - Current
  • Provide guidance, direction, supervision, coaching, delegate tasks, and performance evaluation of staff to ensure employees are compliant with county policies and procedures.
  • Assure compliance with best practices, procedures, personnel, productivity, policy, regulations, documentation, and timeline.
  • Provide ongoing support to ensure appropriate services are provided to families involved in the child welfare system.
  • Onboard and train new staff in Investigations

Blended Social Work Supervisor (Investigations and Family In-home)

Mecklenburg County Youth and Family Services
04.2017 - 10.2020
  • Assured compliance with best practice, procedures, personnel, productivity, policy, regulations, documentation, and timelines
  • Provided guidance, direction, supervision, coaching, delegated tasks, and performance evaluation of staff to ensure employees were compliant with county policies and procedures
  • Provided ongoing support to ensure appropriate services were provided to families involved in the child welfare system
  • Onboarded and trained new staff in Investigations and Family In-home

Sr. Social Worker/Permanency Planning

Mecklenburg County Youth and Family Services
04.2016 - 04.2017
  • Attended court hearings and adhered to court orders
  • Acted as the legal guardian for children in foster care (caseload of 12 to 18 children)
  • Documented case notes, court summaries, and completed adoption profiles
  • Supervised visits/contact between children and their biological families
  • Maintained contact through office, school, and home visits

Sr. Social Worker Investigator/Medical Social Worker

Mecklenburg County Youth and Family Services
06.2007 - 04.2016
  • Performed initial investigation of complex protective services medical referrals
  • Determined risk to children by gathering information via telephone, written reports, collateral contacts such as medical personnel, and face-to-face contacts
  • Accurately determined the need for immediate and ongoing protective services.
  • Provided information and referrals when protective services are not indicated
  • Accepted and brings children into protective custody from local police or Juvenile Court
  • Attended court hearings within allotted time frames and testified in court hearings

Education

Master of Science -

Winthrop University
Rock Hill, SC
08-2025

MA - Human Services

Capella University
06.2017

BA - Psychology

Johnson C. Smith University
05.2002

Skills

  • Client advocacy
  • Family support
  • Conflict resolution
  • Performance evaluations
  • Emergency response
  • Multicultural competence
  • Policy implementation
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Goal setting
  • Performance management

Timeline

Investigations Social Work Supervisor

Mecklenburg County Youth and Family Services
10.2020 - Current

Blended Social Work Supervisor (Investigations and Family In-home)

Mecklenburg County Youth and Family Services
04.2017 - 10.2020

Sr. Social Worker/Permanency Planning

Mecklenburg County Youth and Family Services
04.2016 - 04.2017

Sr. Social Worker Investigator/Medical Social Worker

Mecklenburg County Youth and Family Services
06.2007 - 04.2016

MA - Human Services

Capella University

BA - Psychology

Johnson C. Smith University

Master of Science -

Winthrop University

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Ebony A. James