Ebony Banks
Euclid,Ohio
Summary
Professional Barber with over six years of retail experience, as well as more than eight years of customer service, and over two years of manufacturing/assembly experience. I have a solid knowledge of great customer service. Always willing to learn new things and broaden my horizons to new experiences. Highly motivated to move forward. Skilled with computers and software programs.
Overview
15
15
years of professional experience
Work History
Uber Driver
Self Employed Services
09.2017 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Inspector/Packer
Xellia Pharmaceuticals
11.2023 - 08.2024
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Cell Lead
Orbis Corporation
04.2019 - 06.2019
- Cell Lead in Assembly work, reading blueprints, completing piece work do to standard blueprint
- Taking control of the Cell assigned making sure that everyone in he cell was completing their individual part of the piece together correctly and efficiently
- Helping out in other areas, completing paperwork, cleaning up cell making sure it is ready for next shift
Sales Consultant
Progressive Insurance Company
06.2015 - 12.2016
- Sales Consultant, providing information on Auto, Boat, Motorcycle, and Mobile home Insurance
- Provided Customer service to customers calling in for a quote or just to get policies started
- Going above and beyond to make sure customers had affordable insurance solutions
Store Manager
Speedway
10.2009 - 09.2014
- Store Manager, supervising employees and attending to daily business
- Making sure business flow is running efficiently and store reports are being done daily as well as overall cleanliness of establishment
- Keeping business running smoothly to increase profitability in store
- Listing store advertisement and comparing to opposing stores
- Handling of Cash flow making sure safe count and deposits are correct
- Ordering inventory, completing payroll and scheduling, as well as delivering excellent customer service
Education
Barber License -
Labarberia Institute of Hair
01.2018
High School Diploma -
Glenville High School
01.2003
Skills
- Leadership
- Manufacturing
- Microsoft office programs
- Compensation/Payroll
- Project management
- Employee coaching
- Sales Consultant
- Insurance
- Assembly
- Passenger transportation
Affiliations
- National Honor Society Member, 2001
- People to People Student Ambassador, 2002, trip to Australia and New Zealand
- Who's Who amongst High School, 2002
- Jimmy Malone Scholarship Recipient, 2003
- Barber License, 2018
Timeline
Inspector/Packer
Xellia Pharmaceuticals
11.2023 - 08.2024
Cell Lead
Orbis Corporation
04.2019 - 06.2019
Uber Driver
Self Employed Services
09.2017 - Current
Sales Consultant
Progressive Insurance Company
06.2015 - 12.2016
Store Manager
Speedway
10.2009 - 09.2014
Barber License -
Labarberia Institute of Hair
High School Diploma -
Glenville High School
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