Ebony Bates
Humble,Tx
Summary
Healthcare Manager with 10+ years of experience. Strong leader with excellent analytical thinking skills and a natural ability to empathize with others. Proven track record of successfully managing healthcare teams and improving operational efficiency. Adept at identifying and implementing innovative solutions to enhance patient care and satisfaction. Committed to providing high-quality healthcare services and driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Clinical Lead and Preceptor
Next Level Urgent Care
Kingwood, TX
09.2021 - Current
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Communicated with HR to resolve employee challenges surrounding performance, conduct, attendance and policy violations
- Collaborated with healthcare providers to develop patient care plans and identify areas for improvement in service delivery
- Identified strengths and weaknesses in each tech, providing extra support to improve performance in challenging areas
- Participate in Quality Improvement and Mandatory education/training programs
- Follow prescribed techniques for producing general and specific x-rays for a range of clinical tasks, including preparing patients, machines, rooms, equipment, and materials for x-ray
- Perform invasive and noninvasive diagnostic tests, such as eye exams, electrocardiography, pulse oximetry, peak flow/spirometry, inhalation treatment equipment, IV's and blood draws
Sleep Department Manager
Texas Ear Nose & Throat Specialist P.A.
Houston, TX
03.2016 - 12.2021
- Developed relationships with vendors or suppliers to ensure quality products at competitive prices
- Managed daily operations of department, ensuring smooth workflow and productivity
- Collaborate and implement targeted marketing campaigns to raise awareness about the Sleep Department's services and attract new patients
- Develop and implement strategies to increase the efficiency and accuracy of sleep study interpretation, including implementing new technologies and techniques
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Team Lead
Life Savers Emergency Room
Houston, TX
03.2016 - 09.2021
- Fostered patient, employee and physician satisfaction through data-driven action plans for useful, ethical and productive business practices
- Develop and implement quality improvement initiatives to enhance patient care and efficiency in the emergency room
- Coordinate and lead training programs for medical assistants to ensure a high standard of patient care and efficiency in the emergency room
- Identify and address any barriers or challenges to efficient patient care in the emergency room
- Monitor patient feedback and make necessary improvements based on their suggestions
- Elevated performance levels and minimized compliance issues by fully training new hires
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes.
Supervisor
Sykes Powered by Alpine Access
Houston, TX
01.2007 - 01.2017
- Led teams through the onboarding process for swift integration into daily operations
- Evaluated staff performance, communicating feedback, and setting personal goals
- Accomplished multiple tasks within established timeframes.
Store Manager
Blockbuster Video
Houston, TX
01.2001 - 01.2007
- Supervised and guided employees to reach company objectives
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Prepared schedules and assignments to meet short- and long-term business demands
- Oversaw execution of opening and closing procedures to desired standard
- Planned and executed strategies to increase business and drive profit growth.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Notary Public -
American Association of Notaries
04.2024
Bachelor of Science in Healthcare Management -
The College of Health Care Professions
08.2020
Associate of Applied Science in Medical Assisting/w X-Ray -
Remington College
03.2017
Skills
- Healthcare Informatics
- Clinical expertise
- Team Management
- Patient Care Coordination
- Process Improvement
- Performance Evaluation
- Problem Solving
- Inventory Control
- Marketing
- Ethical decision-making
- Radiographic Imaging
- Document Verification
Timeline
Clinical Lead and Preceptor
Next Level Urgent Care
09.2021 - Current
Sleep Department Manager
Texas Ear Nose & Throat Specialist P.A.
03.2016 - 12.2021
Team Lead
Life Savers Emergency Room
03.2016 - 09.2021
Supervisor
Sykes Powered by Alpine Access
01.2007 - 01.2017
Store Manager
Blockbuster Video
01.2001 - 01.2007
Notary Public -
American Association of Notaries
Bachelor of Science in Healthcare Management -
The College of Health Care Professions
Associate of Applied Science in Medical Assisting/w X-Ray -
Remington College