Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Beard

Kenosha,WI

Summary

Dynamic professional with proven expertise in financial planning and exceptional customer service, honed at JP Morgan Chase. Excelled in enhancing client relationships and resolving complex issues, ensuring customer satisfaction. Skilled in cash management and fostering team performance, demonstrated through effective training and mentoring at Wendy's. Achieved significant improvements in operational efficiency and customer feedback systems. Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments. Skilled in financial advising and data analysis, fostering both teamwork and individual accountability.

Overview

6
6
years of professional experience

Work History

Associate Banker-ME

JP Morgan Chase
04.2023 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on features and benefits of banking products and services.

Shift Manager

Wendy's
09.2018 - 03.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.

Education

High School Diploma -

Tremper High School
Kenosha, WI
06.2017

Skills

Financial Planning

Currency Exchanges

Cash Management

Customer Service

Due diligence

Consumer Banking

Professional Demeanor

Opening and closing procedures

Developing customer relationships

Check Cashing and Withdrawals

Money transfers

Timeline

Associate Banker-ME

JP Morgan Chase
04.2023 - Current

Shift Manager

Wendy's
09.2018 - 03.2024

High School Diploma -

Tremper High School

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Ebony Beard