Madison Marroquin
Portland,OR
Summary
Upbeat and personable with natural aptitude for client interactions and relationship building. Possesses foundational understanding of financial principles and proficient in utilizing banking software and handling transactions. Committed to delivering exceptional customer service and fostering client satisfaction. Self-motivated and hard-worker that will go above and beyond to help themselves and others in achieving their goals.
Overview
5
5
years of professional experience
Work History
Associate Banker-ME
JPMorgan Chase
03.2023 - Current
- Maintained accurate records of all daily transactions, keeping track of activities for auditing purposes for my supervisors.
- Balanced teller drawers and ATM cash and performed audits on both.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment or new position.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Worked with clients to open new accounts, perform maintenance, and apply for credit cards.
Barista
Dutch Bros
04.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Starbucks
05.2020 - 03.2021
- Flexibility of working as an opener, mid-shift worker, and closer.
- Speaking to customers clearly and concisely whether it is in English or Spanish to take orders.
- Ability to communicate with co-workers and make drinks quickly and diligently.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, ovens and other equipment.
Education
Bachelor of Science - Software Development
Bellevue University
Bellevue, Nebraska06-2027
High School Diploma -
Ursuline Academy of Dallas
Dallas06.2019
Skills
- Bilingual in English and Spanish
- Cash management (5 years and nearly 2 years exclusively in banking)
- Customer service (7 years)
- Computer skills (previous coding experience with C, Python, JavaScript, and HTML)
- Leading and educating coworkers
- Communication skills
- Financial planning
- Branch operations
- Self-motivated nature
- Financial institution regulations
Timeline
Associate Banker-ME
JPMorgan Chase
03.2023 - Current
Barista
Dutch Bros
04.2021 - 05.2023
Barista
Starbucks
05.2020 - 03.2021
Bachelor of Science - Software Development
Bellevue University
High School Diploma -
Ursuline Academy of Dallas