Fabiola Vela
Alhambra,CA
Summary
Dynamic professional with experience at JPMorgan Chase, excelling in customer service and relationship building. Proven ability to resolve complex client issues and enhance team performance. Bilingual in English and Spanish, I bring strong operations management skills and a commitment to delivering exceptional client experiences. Adaptable and reliable, I thrive in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Associate Banker-ME
JPMorgan Chase
03.2007 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Co-Manager
Forever 21
02.2000 - 02.2007
- Support the Store Manager in leading the store team, including training, coaching, scheduling, and performance
- Act as a leader on duty in absence of the Store Manager
- Ensure all team members consistently provide a great customer experience
- Ensure the store was clean, organized, and merchandised according to company standards
Education
High School Diploma -
Franklin High School
Los Angeles, CA06.2000
Skills
Customer service and Relationship building
Operations Management
Sales and financial product knowledge
Bilingual (English/Spanish)
Team Leadership
Quick learner and highly adaptable
Patient and reliable
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker-ME
JPMorgan Chase
03.2007 - Current
Co-Manager
Forever 21
02.2000 - 02.2007
High School Diploma -
Franklin High School