Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Gema Burgos

Gema Burgos

Brooklyn,NY

Summary

Hardworking, experienced, personable professional seeks opportunity to apply skills & talents to position with opportunity for growth within organization.

Overview

7
7
years of professional experience

Work History

Associate Banker-ME

JPMORGAN CHASE
Brooklyn, NY
01.2024 - Current
  • Facilitate client transactions, such as establishing new accounts, making deposits, withdrawals, etc
  • Support efficient implementation of customer service initiatives, including lobby management, client needs assessments, and resolution of inquiries and/or concerns.
  • Ensure customer satisfaction through effective servicing of needs, building of rapport, and presentation of available products & services
  • Open accounts for new and existing clients.
  • Offer products that will generate PVCs, like credit cards, new money, savings accounts, CDs and investments.
  • Make calls everyday to our book of business to build relationships and find opportunities.

Associate Banker

JP Morgan Chase
Brooklyn, NY
07.2022 - 01.2024
  • Provided customer service by attending to their inquiries and requests for information.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.

Year Up Branch Intern

JPMorgan Chase
Brooklyn, NY
03.2022 - 07.2022
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Attended conferences and trade shows related to the organization's field of expertise.

Customer Service Supervisor

Super Fresh Supermarket
Brooklyn, NY
08.2021 - 02.2022
  • Ensure superior shopping experience, including greeting customers, answering questions, providing product information, etc
  • Oversee stocking of shelves, appropriate display of merchandise, and other general tasks related to effective maintenance of store
  • Train new employees, and otherwise ensure staff are oriented and knowledgeable about company policy, procedures and practices

Cashier

Food Bazaar
Brooklyn, NY
03.2018 - 07.2021
  • Greet customers, and calculate & process payments for goods at point-of-sale
  • Respond to inquiries, manage exchanges & returns, and otherwise ensure customer satisfaction
  • Check stock, refill shelves and ensure rotation of products

Home Health Aide

Premier Home Care
01.2018 - 01.2019
  • Assist patients with daily needs and activities, such as socialization, dressing, grooming, transportation and medication

Education

Customer Service & Banking -

Year Up New York | New Jersey, New York, NY
01.2024
Leading national career development program that prepares young adults for careers in banking and finance

Associate Degree - Business Administration | CUNY Language Immersion Program

Borough of Manhattan Community College, New York, NY
01.2023

Skills

  • Bilingual: English-Spanish
  • Microsoft Office Proficient (Access, Excel, PowerPoint, Word, Etc)

Accomplishments

Exceptional Academic Achievement Award, 2018, Brooklyn Collaborative Studies

Volunteer Experience

Home Health Aide, Premier Home Care

Assist patients with daily needs and activities, such as socialization, dressing, grooming, transportation and medication.

Timeline

Associate Banker-ME - JPMORGAN CHASE
01.2024 - Current
Associate Banker - JP Morgan Chase
07.2022 - 01.2024
Year Up Branch Intern - JPMorgan Chase
03.2022 - 07.2022
Customer Service Supervisor - Super Fresh Supermarket
08.2021 - 02.2022
Cashier - Food Bazaar
03.2018 - 07.2021
Home Health Aide - Premier Home Care
01.2018 - 01.2019
Year Up New York | New Jersey - Customer Service & Banking,
Borough of Manhattan Community College - Associate Degree, Business Administration | CUNY Language Immersion Program

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Gema Burgos