Ebony Beverly
San Antonio,TX
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
24
24
years of professional experience
Work History
Senior Quality Specialist
JPMorgan Chase
03.2011 - 06.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
Senior Training Specialist
Sato Travel
07.2005 - 04.2011
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Fraud Travel Agent
Travelocity
11.1999 - 03.2005
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Psychology
Northwest Vista College
San Antonio, TXBusiness
University of Phoenix
Tempe, AZSkills
- Production Optimization
- Project Evaluation
- Personnel Management
- Team Leadership
Timeline
Senior Quality Specialist
JPMorgan Chase
03.2011 - 06.2023
Senior Training Specialist
Sato Travel
07.2005 - 04.2011
Fraud Travel Agent
Travelocity
11.1999 - 03.2005
Psychology
Northwest Vista College
Business
University of Phoenix
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