Ebony Bowers
Alexandria,VA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Wayne Center
Detroit, MI
05.2021 - 08.2023
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
Case Coordinator
Team Wellness Center
Detroit, MI
07.2019 - 04.2021
- Reviewed client records and documents for accuracy and completeness.
- Provided guidance and counseling services to clients in crisis situations.
- Provided assistance with applications for public benefits such as Medicaid or other DHS assistance.
- Created detailed reports on client progress for review by supervisors.
Customer Service Specialist
Detroit Water and Sewerage Department
Detroit, MI
01.2013 - 07.2019
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Education
Human Services
University of Phoenix
Southfield, MI06.2011
Skills
- Care Coordination
- Patient Needs Assessment
- Documentation and Reporting
- Email and Telephone Etiquette
- Treatment Planning
- Written and verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Wayne Center
05.2021 - 08.2023
Case Coordinator
Team Wellness Center
07.2019 - 04.2021
Customer Service Specialist
Detroit Water and Sewerage Department
01.2013 - 07.2019
Human Services
University of Phoenix
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