Ebony Boyce
Hammond,IN
Summary
Skilled customer service representative with a strong background in reviewing insurance claims for accuracy. Known for simplifying complex technical terminology and delivering personalized assistance, contributing to improved customer satisfaction and efficient claims resolution.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Continuum Global Solutions
Dallas, TX
11.2021 - 12.2025
- Responded to customer inquiries and problems to promote great service.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Reviewed insurance claims for accuracy and completeness.
- Investigated claim discrepancies and gathered necessary documentation.
- Processed claims using industry-specific software systems efficiently.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
Remote Customer Service Representative
Everise
Plantation, Florida
12.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
Certified Nursing Assistant
Care Advocate Of Illinois
Chicago, Illinois
05.2020 - 05.2021
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients during recovery.
- Responded to patient calls and addressed their needs in a timely manner.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Administered medications as directed by registered nurse or physician.
Certified Nursing Assistant
Praire Oasis
South Holland, Illinois
03.2018 - 05.2020
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities and observations accurately in medical records.
- Responded to patient calls and addressed their needs in a timely manner.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Helped residents walk with or without self-help devices.
- Participated in educational programs related to nursing assistant skills development.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL08-2021
Some College (No Degree) - Certifide NursingAssiant
South Suburban College of Cook County
South Holland, ILSkills
- Technical terminology
- Customer relationship management
- Insurance claim review
- Claims processing
- Document accuracy
- Probing questions
- Empathetic support
- Conflict resolution
- Data entry
- Willingness to learn
- Heavy lifting
Accomplishments
Dean's List April 2020
Timeline
Remote Customer Service Representative
Everise
12.2024 - 05.2025
Remote Customer Service Representative
Continuum Global Solutions
11.2021 - 12.2025
Certified Nursing Assistant
Care Advocate Of Illinois
05.2020 - 05.2021
Certified Nursing Assistant
Praire Oasis
03.2018 - 05.2020
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Some College (No Degree) - Certifide NursingAssiant
South Suburban College of Cook County