Ebony Caldwell
Daytona Beach,FL
Summary
I aim to secure a responsible career opportunity where I can utilize my strong customer service skills to increase customer satisfaction and contribute to the company's success.
Overview
2026
2026
years of professional experience
Work History
Warehouse Worker
Amazon
Daytona Beach, FL
2025 - Current
- Trained new team members on safety procedures and protocols
- Collaborated with management to implement improved safety measures throughout the facility.
- Led daily team briefings, aligning staff on goals and addressing operational challenges.
- Streamlined order fulfillment processes, resulting in enhanced delivery accuracy and customer satisfaction
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Delivery Driver
Lyft And Uber
Daytona Beach, FL
2022 - Current
- Delivered passengers promptly while ensuring safety compliance and excellent customer service.
- Communicated effectively with riders regarding pickup locations and estimated arrival times for improved satisfaction.
- Assisted new drivers in understanding app functionalities and operational procedures, fostering team collaboration.
- Implemented feedback from riders to refine service delivery, contributing to enhanced overall ratings.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Shift Supervisor
Crab Stop 2
Daytona Beach, FL
05.2016 - 07.2021
- Directed daily restaurant operations, opened & closed.
- Ensured compliance with company standards in all areas of operations.
- Ensured all staff performed their job duties efficiently and professionally.
- Provided valuable customer service.
- Received positive feedback from guests, resulting in repeat business and increased revenue for the restaurant.
- Cashed guests out and balanced the cash register.
- Shift Supervisor, Daytona Beach, FL
Administrative Intern
Atlantic High School
Port Orange, FL
08.2017 - 05.2018
- First point of contact for students, parents, staff, and vendors.
- Managed student and parent concerns in person and over the phone.
- Ensured the office was a nice and welcoming environment.
- Administrative Intern, Port Orange, FL
Education
High School Diploma - undefined
Atlantic High School
Port Orange, FL01.2018
Skills
Active Listener
Worked independently in high-volume environments
Excellent written & oral communication
Familiar with live chat and email support
Maintained 95% of customer satisfaction rates
Understand and empathize with others
Great decision-maker
Resolve conflict
Time management & Self motivation
Build lasting relationships
Team Player
Motivate others
Power to negotiate and persuade
Problem solving without supervision
Timeline
Administrative Intern
Atlantic High School
08.2017 - 05.2018
Shift Supervisor
Crab Stop 2
05.2016 - 07.2021
High School Diploma - undefined
Atlantic High School
Warehouse Worker
Amazon
2025 - Current
Delivery Driver
Lyft And Uber
2022 - Current