Ebony Caldwell
Daytona Beach,FL
Summary
I aim to secure a responsible career opportunity where I can utilize my strong customer service skills to increase customer satisfaction and contribute to the company's success.
Overview
2026
2026
years of professional experience
Work History
Warehouse Worker
Amazon
2025 - Current
- Trained new team members on safety procedures and protocols
- Collaborated with management to implement improved safety measures throughout the facility.
- Led daily team briefings, aligning staff on goals and addressing operational challenges.
- Streamlined order fulfillment processes, resulting in enhanced delivery accuracy and customer satisfaction
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Delivery Driver
Lyft And Uber
2022 - Current
- Delivered passengers promptly while ensuring safety compliance and excellent customer service.
- Communicated effectively with riders regarding pickup locations and estimated arrival times for improved satisfaction.
- Assisted new drivers in understanding app functionalities and operational procedures, fostering team collaboration.
- Implemented feedback from riders to refine service delivery, contributing to enhanced overall ratings.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Shift Supervisor
Crab Stop 2
05.2016 - 07.2021
- Directed daily restaurant operations, opened & closed.
- Ensured compliance with company standards in all areas of operations.
- Ensured all staff performed their job duties efficiently and professionally.
- Provided valuable customer service.
- Received positive feedback from guests, resulting in repeat business and increased revenue for the restaurant.
- Cashed guests out and balanced the cash register.
- Shift Supervisor, Daytona Beach, FL
Administrative Intern
Atlantic High School
08.2017 - 05.2018
- First point of contact for students, parents, staff, and vendors.
- Managed student and parent concerns in person and over the phone.
- Ensured the office was a nice and welcoming environment.
- Administrative Intern, Port Orange, FL
Education
High School Diploma - undefined
Atlantic High School
Port Orange, FL01.2018
Skills
Active Listener
Timeline
Administrative Intern
Atlantic High School
08.2017 - 05.2018
Shift Supervisor
Crab Stop 2
05.2016 - 07.2021
High School Diploma - undefined
Atlantic High School
Warehouse Worker
Amazon
2025 - Current
Delivery Driver
Lyft And Uber
2022 - Current