Echo Young
Cheyenne,WY
Summary
In 2013, I was working for Starbucks as a barista putting customers orders in the computer system, and also making the orders. During my nine year duration of being a in home manager from making sure bills were paid to making sure the house hold was cared for, I also helped organize, and maintain a clean work environment at an acquaintances business. I've owned pets my whole life, including Huskies, Dobermans, Pitbulls, Chihuahua's, and Great Danes, not to mention reptiles, and amphibians. I have had multiple cats, such as Tabby, Ginger Tabby, Tuxedo, Simes, Himalayan Simes, and Torti. I have also dealt with feral cats. I have helped my uncle take care of his horses, cattle, goats, sheep, donkeys, and chickens. I absolutely loved helping out and being around all the animals.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Lowes Distribution Center
, WY
12.2022 - 02.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Used pallet jacks to move items to and from warehouse locations.
Hostess/Server Assistant
Plainshotel
Cheyenne, WY
06.2015 - 09.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided excellent customer service by addressing customer needs promptly.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided customers with accurate wait times and monitored waiting list.
- Managed incoming calls during busy shifts.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided excellent customer service by anticipating customer needs.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved any customer complaints or issues quickly and professionally.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests upon arrival and provided them with menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Verified reservations and wait times with customers.
Barista
Starbucks
Cheyenne, WY
03.2013 - 06.2013
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
Education
GED -
Laramie County Community College
Cheyenne, WY06-2016
Skills
- Loading and unloading
- Material Handling
- Warehouse Organization
- Shipment Palletization
- Shipping and receiving
- Quality Control
- Heavy Equipment Operation
- Forklift Operations
- Basic Mathematics
- Packaging and Labeling
- Dock leveling
- Deadline Adherence
- Sorting and Labeling
- Forklift Operation
- Problem-Solving
- Able to lift and carry 75 lbs
- Hazardous Materials Handling
- Material Loading and Unloading
- Clear Communication
- Cleaning and Organizing
- Complex Problem-Solving
- Equipment Troubleshooting
- Self-Motivated and Disciplined
- Safety Protocols
- Punctual and Dependable
- Warehouse Safety
- Barcode scanning
- Pallet Jacks
- Heavy Lifting
- Attention to Detail
- Storage Organization
- Order Fulfillment
- Cash Handling
- Ordering Procedures
- Menu Memorization
- Food Running
- Food Preparation
- Table Bussing
- Coffee expertise
- POS Systems
- Espresso machine operation
- Opening and closing duties
- Up-selling
- Beverage Preparation
- Active listener
- Solid problem solver
- Product displays
- Menu knowledge
- Order Taking
- Performance Improvement
- POS System Operation
- Exceptional customer service
- Team Player
- Friendly and outgoing
- Positive and professional
- Safe Food Handling Practices
- Speedy and efficient
- Professional Demeanor
- Exercising and playing
- Nutritious Feeding
- Infection Control
- Physical Fitness
- Animal Nutrition
- Creativity and Innovation
- Basic maintenance
- Behavior Analysis
- Animal Handling
- Animal Care
- Meal Preparation
- Work Planning
- Weight Charting
- Progress Documentation
- Customer Service
- Facilities Maintenance
- Animal Examinations
- Dependable and Responsible
- Customer Communication
- Problem-solving abilities
- Housekeeping Duties
- Goal Setting
- Treatment Planning
- Active Listening
- Physical Condition Monitoring
- Excellent Communication
- Animal Observations
- Reliability
- Task Prioritization
- Problem-solving aptitude
- Time Management
- Time management abilities
- Animal Grooming
- Team building
- Team Collaboration
- Equipment Disinfection
- Teamwork and Collaboration
- Food Intake Monitoring
- Medication Documentation
- Feeding and Watering
- Interpersonal Skills
- Treatment Documentation
- Supply Maintenance
- Adaptability and Flexibility
- Human and Animal Safety
- Effective Communication
- Self Motivation
- Professionalism
- Appointment Scheduling
- Relationship Building
- Critical Thinking
- Continuous Improvement
- Multitasking
- Honest and Dependable
- Adaptability
- Organizational Skills
- Work Prioritization
- Injury evaluation
Timeline
Warehouse Worker
Lowes Distribution Center
12.2022 - 02.2024
Hostess/Server Assistant
Plainshotel
06.2015 - 09.2015
Barista
Starbucks
03.2013 - 06.2013
GED -
Laramie County Community College