Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Chance

Dallas,TX

Summary

Experienced professional specializing in appeals processing and customer relationship management at SWHR-Care N Care. Achieved success in regulatory compliance and grievance resolution, navigating complex cases to deliver timely results. Proficient intake specialist with strong skills in case management and document processing. Organized Medical Secretary focused on optimizing office operations and enhancing patient experiences through meticulous scheduling and file management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

APPEALS & GRIEV Intake Coordinator

SWHR-Care N Care
08.2021 - 01.2025
  • Assisted in determining appropriate referrals for clients to other community agencies or programs.
  • Maintained accurate records of client intakes in electronic database system.
  • Ensured compliance with relevant regulations pertaining to the provision of services.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Researched and prepared reports required by management or governmental agencies.

Claims Recovery Collector I

HMS
10.2019 - 03.2020
  • Assessed customer disputes, investigated discrepancies, and provided resolutions as needed.
  • Ensured prompt follow up on all leads pertaining to recovery of delinquent accounts.
  • Conducted regular audits of accounts receivable data for accuracy and compliance with established policies.
  • Identified delinquent accounts and determined appropriate course of action to recover past due payments.
  • Participated in weekly meetings with management team regarding performance goals and strategies for successful collections.

Customer Service Representative

RadNet Radiology
01.2018 - 08.2019
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Patient Account Representative/ Customer Service Representative

Conifer Health Solutions
08.2017 - 01.2018
  • Performed monthly reconciliations of patient accounts to ensure accuracy of financial data.
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
  • Researched discrepancies in patient accounts to determine appropriate resolution.

Patient Account Representative/ Benefit Verification Specialist

AMERISOURCE, LASH GROUP
11.2016 - 01.2017
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
  • Performed monthly reconciliations of patient accounts to ensure accuracy of financial data.
  • Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.

Education

High School Diploma -

Bryan Adams High School
Dallas, TX

Medical Assistant Diploma -

PCI Health Training Center
Dallas, TX

Skills

  • Appeals processing
  • Data entry
  • Regulatory compliance
  • Case management
  • Grievance resolution
  • Customer relationship management

Certification

CPR Certified

Timeline

APPEALS & GRIEV Intake Coordinator

SWHR-Care N Care
08.2021 - 01.2025

Claims Recovery Collector I

HMS
10.2019 - 03.2020

Customer Service Representative

RadNet Radiology
01.2018 - 08.2019

Patient Account Representative/ Customer Service Representative

Conifer Health Solutions
08.2017 - 01.2018

Patient Account Representative/ Benefit Verification Specialist

AMERISOURCE, LASH GROUP
11.2016 - 01.2017

High School Diploma -

Bryan Adams High School

Medical Assistant Diploma -

PCI Health Training Center

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