Sally Holguin
Tucson,AZ
Summary
Committed to delivering exceptional customer service within healthcare, with a focus on effective communication and adherence to FDA and HIPAA standards. Skilled in managing appeals processes, ensuring thorough documentation and patient support. Empathetic approach fosters trust with patients and providers alike, enhancing overall care experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
CPhT/Appeals Coordinator
Russell Tobin Agency
New York, New York
08.2024 - Current
- Informed patients/providers about appeal status and outlined next steps to facilitate understanding.
- Compiled and documented information for appeal cases, ensuring accuracy and completeness for efficient processing.
- Answered incoming calls from patients/providers, providing assistance and guidance on appeals processing.
Pharmacy Technician/CSR
Alorica
Tucson, USA
09.2018 - 06.2024
- Enter prescriptions for mail order pharmacy processing.
- Assist customers with questions or concerns regarding PA or ETC.
- Clarify new Prescription discrepancies with Pharmacist or Doctors.
- Process any payments received.
Education
High School Diploma - General Studies
Rincon High School
Tucson, AZSome College - Small Business Administration/Management
Pima Community College
Tucson, AZSkills
- Prescription processing
- Appeals processing
- Pharmacy regulations
- Medical terminology
- FDA compliance
- Attention to detail
- Effective communication
- Customer excellence
- Empathy and patience
Certification
- License, Pharmacy Technician, Valid/Active, Arizona
- Certification, PTCB Certification
- Certification, Level One Fingerprint Clearance Card
- Certification, Basic Life Support- CPR/AED & Standard First Aid
Timeline
CPhT/Appeals Coordinator
Russell Tobin Agency
08.2024 - Current
Pharmacy Technician/CSR
Alorica
09.2018 - 06.2024
High School Diploma - General Studies
Rincon High School
Some College - Small Business Administration/Management
Pima Community College