Ebony Charles
Lawrence Township ,NJ
Summary
Vision-driven change agent with a proven record in operations, customer service, and retail management within leading organizations. Demonstrates a talent for aligning business strategies with customer service and quality management practices, resulting in significant operational efficiencies. A growth-focused thought leader skilled in overseeing daily operations, fostering staff development, and enhancing customer satisfaction. Possesses strong interpersonal, communication, and organizational skills, complemented by expertise in change management and resource allocation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
LORI'S GIFTS
Plainsboro, NJ
01.2023 - Current
- Provided exemplary leadership to a team of 1-3 members, focusing on exceptional customer service.
- Manage store layout to ensure it remains neat and clean.
- Monitor financial operations and stock levels.
Optical Technician
EYECARE ASSOCIATES OF PRINCETON
Princeton, NJ
11.2022 - 09.2024
- Facilitate the Check-in and Check-out process for scheduled patients
- Schedule and pre-intake appointments
- Administer and report visual testing and imaging to scheduled Optometrist
- Educate New Contact Lens Patients on insertion and removal of lenses through class facilitation
Assistant Store Manager
WALGREENS
Delran, NJ
09.2015 - 06.2021
- Responsible for overseeing and coordinating day-to-day operations in a retail pharmacy environment in the absence of the Store Manager
- Ensured effective operations by mentoring staff on merchandising, inventory management, and customer service.
- Deliver high-quality leadership to 10 to 20 direct reports with the goal of delivering exceptional customer service and driving satisfaction
- Educate staff members on loss prevention skills and best practices
- Ensure that the store environment is organized and clean and handle inventory and cash management responsibilities
- Serve as a Licensed Pharmacy Technician responsible for supporting pharmacy operations during peak hours
- Gained an understanding of the beauty needs of each cosmetic client; directly contributed to the achievement of sales and customer satisfaction goals
- Provided exceptional customer service by utilizing the Extraordinary Customer Care service model consisting of the three pillars Care, Win Together and Inspire
- Demonstrated strong knowledge of all areas of store operations, including pharmacy, photo processing, and main registers
- Established rapport with customers while providing skincare consultations and makeup application services
Store Manager
LIMITED BRANDS - BATH & BODY WORKS DIVISION
Philadelphia, PA
08.2004 - 06.2013
- Executed sales and visual planning to maximize sales growth for a $1.5M beauty retail location; earned recognition for consistently meeting and outperforming annual sales plans
- Supervised and directed a team of 12 to 15 sales personnel to support day-to-day operations
- Contributed to professional and talent development efforts to prepare staff members for leadership roles; created a consistent pipeline of leadership support to the district
- Prioritized the delivery of consistent, exceptional, and memorable customer experiences
Assistant Store Manager
TALBOTS
Bridgewater, NJ
06.2001 - 06.2004
- Supervised and directed a team of 15 to 25 sales personnel to support day-to-day operations
- Contributed to professional and talent development efforts to prepare staff members for leadership roles; created a consistent pipeline of leadership support to the district
- Prioritized the delivery of consistent, exceptional, and memorable customer experiences
Education
Coursework in CONCENTRATION - LEGAL STUDIES
Strayer University
Cherry Hill, NJ12.2010
Skills
- Makeup Application
- Team Management
- Customer Satisfaction
- Communication
- Project Management
- Pharmacy Technician Experience
- Staff Training
- Retail Management
- Regulatory Compliance
- Store Management
- Loss Prevention
- Technical Proficiencies: Windows
- Technical Proficiencies: AS/400
- Technical Proficiencies: Mac OS
- Technical Proficiencies: Microsoft Office Suite
- Technical Proficiencies: Microsoft Project
- Event planning
- Baking
- Rapport Building
- Team Leadership
- Customer service
- Banking
- Communication skills
- Real estate administrative experience
- Leadership
- Negotiation
- Management reporting
- Operational budgeting
- Database management
- Risk management
- Project management
- Security system monitoring
- Process improvements
- Budget administration
- Systems and software expertise
- Program administration
- Supply chain management
- Budget development
Certification
- Real Estate License
- Certified Notary Public
Hobbies and Interests
- Event planning
- Baking
Volunteer Experience
Kingsway Church, Burlington, NJ, Kingsway Kids Ministry Leader and Serve Week Event Coordinator
Timeline
Store Manager
LORI'S GIFTS
01.2023 - Current
Optical Technician
EYECARE ASSOCIATES OF PRINCETON
11.2022 - 09.2024
Assistant Store Manager
WALGREENS
09.2015 - 06.2021
Store Manager
LIMITED BRANDS - BATH & BODY WORKS DIVISION
08.2004 - 06.2013
Assistant Store Manager
TALBOTS
06.2001 - 06.2004
Coursework in CONCENTRATION - LEGAL STUDIES
Strayer University
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