Katherine Trejo
San Francisco,CA
Summary
Dynamic Store Manager with a proven track record at Salon Centric, excelling in customer service and team leadership. Enhanced sales performance through innovative merchandising and strategic promotional campaigns. Skilled in training and mentoring staff, fostering a collaborative environment that improved customer satisfaction ratings significantly.
Beauty professional prepared to bring high standard of expertise in makeup application and artistry. Known for delivering creative and tailored makeup solutions that align with client needs and event requirements. Focused on team collaboration and adaptability, ensuring seamless and efficient workflow. Reliable in executing innovative techniques and maintaining hygiene standards.
A creative professional with robust background in content creation, bringing blend of strategic thinking and artistic flair. Adept at crafting engaging content that drives audience engagement and supports marketing objectives. Known for strong team collaboration, adaptability, and delivering high-quality results under tight deadlines.
Overview
14
14
years of professional experience
Work History
Store Manager
Salon Centric
03.2015 - Current
- Oversaw daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and product knowledge to enhance performance.
- Implemented inventory management systems to streamline stock levels and reduce shrinkage.
- Developed promotional strategies that increased store traffic and improved sales performance.
- Led team meetings focused on improving processes, enhancing communication, and boosting morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Makeup Artist
Self-employeed
01.2014 - Current
- Developed personalized makeup applications for diverse clientele, enhancing individual features and achieving desired looks.
- Established effective client consultations to assess needs and preferences, ensuring high satisfaction levels.
- Created and managed a comprehensive portfolio showcasing various styles and techniques tailored to different occasions.
- Trained aspiring makeup artists in advanced techniques and best practices, fostering skill development and creativity.
Content Creator
Self-employeed
01.2014 - Current
- Developed engaging content across multiple platforms to enhance audience interaction.
- Researched industry trends to create relevant and timely articles and posts.
- Utilized SEO best practices to improve organic traffic and visibility.
- Collaborated with brands to produce innovative marketing campaigns tailored to target demographics.
- Established a personal brand through consistent social media presence and networking efforts.
- Strengthened content through proofreading and editing.
Sales Associate
CosmoProf
01.2015 - 03.2015
- Implemented visual merchandising strategies to optimize product displays, increasing customer engagement.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Collaborated with management to develop promotional campaigns, driving store traffic and boosting sales performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Foot Locker
01.2012 - 02.2015
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted customers with product selection, effectively addressing inquiries and resolving concerns.
- Maintained accurate inventory records, ensuring stock levels aligned with sales demands and seasonal trends.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Cosmetologist - Cosmetology
Marinello Beauty School
San Francisco, CA10.2014
High School Diploma -
Wallenberg High School
San Francisco, CA06.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team building and leadership
- Store operations
- Strategic thinker
- Documentation and reporting
- Sales expertise
- Store displays
- Operations management
- Video editing
- Digital photography
- Audience engagement
- Social media marketing
- Influencer collaboration
- Time management
- Makeup application
- Client relationship building
- Creative makeup application
- Social media content
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Salon Centric
03.2015 - Current
Sales Associate
CosmoProf
01.2015 - 03.2015
Makeup Artist
Self-employeed
01.2014 - Current
Content Creator
Self-employeed
01.2014 - Current
Sales Associate
Foot Locker
01.2012 - 02.2015
Cosmetologist - Cosmetology
Marinello Beauty School
High School Diploma -
Wallenberg High School