Hi, I’m
EBONY CHURCHVILLE
Information Technology
Houston,TX
Summary
Military veteran with a talented Technical Support Representative background and a gift for understanding the needs of both business and home users. Dynamic Applications Support Analyst, committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Experienced Information Technology with over 11 years of experience in Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
years of professional experience
1
Certificate
Work History
ArcherHouston, TX
Application Support Specialist
10.2022 - Current
Job overview
- Analyzing a need for new applications
- Performing analytic studies of existing applications and reporting on their ability to meet company needs
- Designing and developing new applications for organizational use
- Backing up and upgrading existing applications
- Investigating, diagnosing, and resolving faults and errors in applications
- Reporting and creating documentation for applications
- Working with other developers and software providers to ensure organizational needs for software are met
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
SAICNorfolk, VA
Information Technology Support Analyst
10.2021 - 09.2022
Job overview
- Responsible for providing technical advice and guidance to IT users, employing high degree of customer service, technical expertise, incident resolution and timeliness
- Provides support for user identified errors and system alarms and alerts
- Provide instructions to connect remotely to a Microsoft exchange server using partial so that cmdlets that are only available on-premises for managing mailboxes
- Set execution polices that allows agents to determine the level of security as it applies to the ability to run or execute windows PowerShell scripts
- Provides advanced level computer and systems support
- Extensive knowledge and experience with Linux operating systems
- Executing and administering configuration management of iOS/iPad
- Provide experience and demonstrate proficiency with multiple programming and scripting languages (Python, C)
- Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
- Managed over 50 customer calls per day
- Support desktops, laptops, mobile devices, printers, scanners, and other hardware
- Use of Apple School/Business Manager, PXE, MECM task sequence, WinPE, Intune, MEM, etc
- Maintain software available for installation via software portal and/or Intune/MEM
- Responsible for MDM administration (Microsoft Intune) including end user/device enrollments, new device testing, OS updates, applications, and troubleshooting
United States NavyNorfolk, VA
Information Systems Technician
01.2017 - 09.2021
Job overview
- Establishing, monitoring and maintaining radio frequency communication systems
- Operating and maintaining global satellite telecommunications systems
- Transmitting, receiving and storing all incoming and outgoing messages
- Managed over 12 sailors per quarter
- Programmed software using Python
- Designing, installing and operating wide-area-networks, computer systems and associated devices
- Performing network system administration, maintenance and training and manage network security
- Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
- Writing programs to collect and distribute data for variety of applications
- Performing diagnostics and data recovery operations and maintaining logs
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
American Military University
Bachelor of Cyber Security from Cyber Security
University Overview
Professional development completed python
Lincoln College
Associate of Applied Science from Information Technology
Skills
DoD Secret Clearance
Application support
Technical Writing
Maintenance and troubleshooting
New features development
Product development
Application development
Internet Protocols
Certification
Security+
Additional Information
- ADDITIONAL INFORMATION , DoD Secret Clearance
Timeline
Application Support Specialist
Archer
10.2022 - Current
Information Technology Support Analyst
SAIC
10.2021 - 09.2022
Information Systems Technician
United States Navy
01.2017 - 09.2021
American Military University
Bachelor of Cyber Security from Cyber Security
Lincoln College
Associate of Applied Science from Information Technology