Ebony Cole
Lisman,AL
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offer excellent communication and organization skills. Adept at resolving conflicts and addressing emerging issues. Very Organized and dependable can handle multiple priorities with a positive attitude, and Willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
White Castle Restaurant
11.2017 - 06.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plan, and follow-up procedures.
- Evaluated employee performance on [10hr] basis and coached and trained [20] team members, increasing quality of work and employee motivation.
Warehouse Supervisor
Goodwill Industries Store & Donation Center
06.2014 - 10.2017
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw inventory control levels and verified compliance with storage and organization processed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Team had to increase 750 products within 8 hours while also searching for best Quality products. Leading and guiding them To different Products, also stacking Cages for team. Employees go over and beyond goals.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Education
High School Diploma -
Choctaw County High School
Butler, AL05.2008
Skills
- Production Preparation
- Special Weapons and Tactics Team
- Timelines and Milestones
- Operational Efficiency
- Customer Transactions
- Strategic Goals
- Increasing Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Team Leader Manager
White Castle Restaurant
11.2017 - 06.2023
Warehouse Supervisor
Goodwill Industries Store & Donation Center
06.2014 - 10.2017
High School Diploma -
Choctaw County High School
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