Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Cox

Panama City

Summary

Skilled Operations professional with experience dealing with fast-paced rapidly expanding companies. Expertise includes customer service project leadership. Highly effective contributor to team goals and ability to work well independently. Analytical decision maker with excellent problem-solving skills. Recognized for efficiency and initiative to enhance productivity and accomplish tasks within deadlines.

Overview

13
13
years of professional experience

Work History

School Bus Driver

Rl Young Transportation
08.2021 - Current
  • Safeguarded student safety by adhering to established transportation protocols and procedures.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Assisted students with boarding and disembarking, promoting a positive and secure environment.
  • Maintained accurate records of routes, schedules, and incidents for reporting purposes.
  • Communicated effectively with parents, school officials, and emergency services regarding transportation issues.
  • Implemented efficient route planning strategies to minimize delays and enhance on-time performance.

Correctional Officer

Florida Department Of Corrections
06.2019 - 08.2021
  • Enforced facility regulations to maintain safety and security of inmates and staff.
  • Conducted regular inspections to identify potential hazards and ensure compliance with safety standards.
  • Monitored inmate behavior to prevent disturbances and promote a safe environment.
  • Collaborated with law enforcement agencies during incidents requiring external support or intervention.
  • Trained new officers on procedures, protocols, and emergency response techniques to enhance team performance.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Customer Service Representative Supervisor - CCO Phone Communications

General Dynamics Information Technology
10.2015 - 12.2016
  • Provide leadership and support to 10-25 customer service representatives.
  • Prepare reports of team performance to a CCO customer service manager senior Manager or the program manager.
  • Review CSRs Avaya log-in and log-out report daily to make sure ets timecards are correct.
  • Administer any verbal written or attendance warnings for performance.
  • Assist in proper coaching of call flow to exceed performance level
  • Understand the CSR Monthly Balanced Scorecard Metrics and performance scales and coach for improvement of results

Customer Service Representative - CCO Phone Communications

General Dynamics Information Technology
09.2014 - 10.2015
  • Achieved and held a top 10% ranking during my time as a CSR.
  • Provide prompt and courteous customer service in call center setting.
  • Answered screened and transferred all inbound and outbound calls.
  • Enrolled health plan benefited members into health and dental insurance.

Stocker

Wal-Mart
03.2014 - 09.2014
  • Provided prompt and courteous customer service to customers.
  • Stock shelves racks cases bins and tables with merchandise.
  • Arrange merchandise displays to attract customers.
  • Assisting management with merchandise counts.
  • Unload/load trucks as needed and organize merchandise in stockroom.

Production Technician Team Lead

Trane
03.2013 - 03.2014
  • Provide leadership and support to 10-15 production technicians.
  • Ensuring timely manner of parts manufactured and moved to the next production line.
  • Endured standing for 8+ hours a day.
  • Provided safety equipment and ensured all safety guidelines were met.

Dietary aide

Panama city nursing center
05.2012 - 03.2013
  • Provide support to the head cook.
  • Sort meal tickets by diet and/or hall.
  • Fix trays according to meal tickets and serve in a timely manner.
  • Prepare any necessary food and/or beverage for serving time.
  • Full kitchen clean up mopping and washing dishes daily.

Education

High school -

Rosenwald
01.2012

Skills

  • Team Leadership
  • Coaching and Development
  • Customer Service
  • Creating Policy and Procedure
  • Employee Training
  • Report Preparation
  • Proficient in Microsoft Office Programs
  • Call Center Operations
  • Incident reporting

Timeline

School Bus Driver

Rl Young Transportation
08.2021 - Current

Correctional Officer

Florida Department Of Corrections
06.2019 - 08.2021

Customer Service Representative Supervisor - CCO Phone Communications

General Dynamics Information Technology
10.2015 - 12.2016

Customer Service Representative - CCO Phone Communications

General Dynamics Information Technology
09.2014 - 10.2015

Stocker

Wal-Mart
03.2014 - 09.2014

Production Technician Team Lead

Trane
03.2013 - 03.2014

Dietary aide

Panama city nursing center
05.2012 - 03.2013

High school -

Rosenwald

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