Ebony Cunningham
Clinton Township,MI
Summary
Versatile professional who serves as a first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
ER Registration Clerk
Henry Ford Macomb Hospital
02.2024 - Current
- Receive and stow packages within the warehouse for purchasing.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
Clerk
Ascension Health (Medical Resource Group)
01.2013 - 01.2023
- Experience supporting a busy medical office
- Expertise includes verifying insurance coverage, records reviews, and schedule maintenance
- Inpatient and outpatient records keeping, familiar with commercial and private insurance carriers
- Administrative Assistant experienced at registering patients, scheduling appointments, and recording and filing patient medical records
- Process referrals and authorizations
- Skilled in medical billing, and office management
- Reliable multi-tasker with Internal Medicine Radiology, Oncology, Obstetrics, and Pulmonary specialists
- With Urgent Care billing and registration knowledge
- Enthusiastic with excellent people skills and dedicated work ethic
- Strong attention to detail and extensive knowledge of medical terminology.
PATIENT SERVICE REPRESENTATIVE
MCKESSON
01.2009 - 01.2013
- Full charge processing of all accounts receivable and payable
- Manage accounts for coding, accounts receivable, and account management
- Process Insurance claims, patient payments
- Track and file all patient information, based on HIPPA guidelines
- Adheres to PCDI and PHI as it relates to the company's billing practices.
MEMBER REPRESENTATIVE
AAA of Michigan
01.2006 - 01.2008
- Processed club members' trip tics and arranged trips for AAA club members
- Processed Payments into the AAA network, and renewed insurance policies
- Balanced cash vault for the office
- Increased revenue by selling memberships and hotel bookings
- Maintained daily stock and club member information
- Answered multi-line phone.
Education
Associate of Applied Science - Criminal Justice
Wayne County Community College
Detroit, MI01.2010
Skills
- Epic
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Medical Billing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Collaboration and Teamwork
References
Promptly furnished upon request.
Timeline
ER Registration Clerk
Henry Ford Macomb Hospital
02.2024 - Current
Clerk
Ascension Health (Medical Resource Group)
01.2013 - 01.2023
PATIENT SERVICE REPRESENTATIVE
MCKESSON
01.2009 - 01.2013
MEMBER REPRESENTATIVE
AAA of Michigan
01.2006 - 01.2008
Associate of Applied Science - Criminal Justice
Wayne County Community College
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