Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Daniels

El Cajon,CA

Summary

Licensed and certified Phlebotomist with extensive training and hands-on experience with different access points, venipuncture, capillary puncture, Cannulation, and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Overview

10
10
years of professional experience

Work History

Dialysis technician

Fresenius Kidney Care Dialysis
san diego, California
01.2025 - Current
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Cannulation of the patient's access.
  • Cared for patients by providing personal assistance and ambulation.
  • Monitored patient vital signs, lab results and other indicators of health.

Direct Support Professional

Developmental services continuum
Lemon Grove, California
08.2024 - Current
  • Assist individuals with intellectual and/or developmental disabilities
  • Developed relationships with families of those receiving services
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied or transported clients to appointments, errands and social activities.

Phlebotomist Extern

Marine Corps Recruit Depot (Naval Medical Center)
San Diego, CA
11.2024 - 12.2024
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Reassure patients to help them feel more comfortable during the blood draw
  • Consistently check with the patient for signs or symptoms of faintness or dizziness
  • Advise patient on how to care for the puncture after draw
  • Follow HIPAA and OSHA guidelines
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab
  • Managed inventory of phlebotomy supplies and reordered stock as necessary
  • Demonstrated proficiency in using a variety of collection techniques and equipment
  • Checked expiration dates of supplies used for phlebotomy procedures before use
  • Adhered to strict quality assurance standards when collecting specimens from patients
  • Verified collection orders

Customer Care Representative

Sharp Health Plan
San Diego, CA
09.2018 - 07.2024
  • Assist members and providers with eligibility, medical, pharmacy, dental, and vision benefits
  • Provide copay, deductible, and out-of-pocket information for various benefits
  • Assist with prior authorization and billing
  • File grievances and appeals on behalf of members
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Escalated unresolved issues requiring further investigation or specialized expertise
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Inbound Call Center Representative

Planned Parenthood of the Pacific Southwest
San Diego, CA
05.2017 - 09.2018
  • Assist patients with obtaining reproductive health services and resources
  • Verified medical eligibility
  • Schedule, cancel, and reschedule appointments
  • Documentation
  • Answered phone with friendly greeting to create positive inbound calling experience for customers
  • Utilized computer technology to handle high volume of calls in a timely manner
  • Managed high volumes of inbound calls in fast-paced environment
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.

Managed Care Specialist

Dexcom Inc
San Diego, CA
09.2015 - 10.2017
  • Verified medical benefits for durable medical equipment
  • Coinsurance, deductible, out-of-pocket, and copays
  • Verify authorization required and submit for authorization approval
  • Remained knowledgeable in CPT and ICD-10 coding
  • Participated in training sessions related to managed care operations and regulations
  • Maintained accurate documentation of all claims processing activities
  • Analyzed financial data related to managed care operations such as premium payments, enrollment trends

Education

National Certified Phlebotomy Technician -

Phlebotomy U
San Diego, CA
12-2024

High School Diploma -

Highlands High School
North Highlands, CA

Skills

  • 20 hours of basic didactic phlebotomy training
  • 20 hours of advanced didactic phlebotomy training
  • 40 hours of practical phlebotomy training
  • More than 50 patient venipunctures meeting CLIA test standards
  • Completion of at least 10 capillary punctures for clinical laboratory test purposes
  • Observed 2 arterial punctures
  • Selection of blood collection equipment appropriate to test requisitions
  • Preparation of the patient and infection control practices
  • Post puncture care practices
  • Processing of blood containers after collection, including centrifugation
  • Proper disposal of needles, sharps, and medical waste

Timeline

Dialysis technician

Fresenius Kidney Care Dialysis
01.2025 - Current

Phlebotomist Extern

Marine Corps Recruit Depot (Naval Medical Center)
11.2024 - 12.2024

Direct Support Professional

Developmental services continuum
08.2024 - Current

Customer Care Representative

Sharp Health Plan
09.2018 - 07.2024

Inbound Call Center Representative

Planned Parenthood of the Pacific Southwest
05.2017 - 09.2018

Managed Care Specialist

Dexcom Inc
09.2015 - 10.2017

National Certified Phlebotomy Technician -

Phlebotomy U

High School Diploma -

Highlands High School

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Ebony Daniels