Ebony Daniels
El Cajon,CA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
9
9
years of professional experience
Work History
Phlebotomist Extern
Marine Corps Recruit Depot (Naval Medical Center)
San Diego, CA
11.2024 - 12.2024
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Reassure patients to help them feel more comfortable during the blood draw
- Consistently check with the patient for signs or symptoms of faintness or dizziness
- Advise patient on how to care for the puncture after draw
- Follow HIPAA and OSHA guidelines
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab
- Managed inventory of phlebotomy supplies and reordered stock as necessary
- Demonstrated proficiency in using a variety of collection techniques and equipment
- Checked expiration dates of supplies used for phlebotomy procedures before use
- Adhered to strict quality assurance standards when collecting specimens from patients
- Verified collection orders
Direct Support Professional
Developmental services continuum
Lemon Grove, California
08.2024 - Current
- Assist individuals with intellectual and/or developmental disabilities
- Developed relationships with families of those receiving services
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied or transported clients to appointments, errands and social activities.
Customer Care Representative
Sharp Health Plan
San Diego, CA
09.2018 - 07.2024
- Assist members and providers with eligibility, medical, pharmacy, dental, and vision benefits
- Provide copay, deductible, and out-of-pocket information for various benefits
- Assist with prior authorization and billing
- File grievances and appeals on behalf of members
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Escalated unresolved issues requiring further investigation or specialized expertise
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Inbound Call Center Representative
Planned Parenthood of the Pacific Southwest
San Diego, CA
05.2017 - 09.2018
- Assist patients with obtaining reproductive health services and resources
- Verified medical eligibility
- Schedule, cancel, and reschedule appointments
- Documentation
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Utilized computer technology to handle high volume of calls in a timely manner
- Managed high volumes of inbound calls in fast-paced environment
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Managed Care Specialist
Dexcom Inc
San Diego, CA
09.2015 - 10.2017
- Verified medical benefits for durable medical equipment
- Coinsurance, deductible, out-of-pocket, and copays
- Verify authorization required and submit for authorization approval
- Remained knowledgeable in CPT and ICD-10 coding
- Participated in training sessions related to managed care operations and regulations
- Maintained accurate documentation of all claims processing activities
- Analyzed financial data related to managed care operations such as premium payments, enrollment trends
Education
National Certified Phlebotomy Technician -
Phlebotomy U
San Diego, CA12-2024
High School Diploma -
Highlands High School
North Highlands, CASkills
- 20 hours of basic didactic phlebotomy training
- 20 hours of advanced didactic phlebotomy training
- 40 hours of practical phlebotomy training
- More than 50 patient venipunctures meeting CLIA test standards
- Completion of at least 10 capillary punctures for clinical laboratory test purposes
- Observed 2 arterial punctures
- Selection of blood collection equipment appropriate to test requisitions
- Preparation of the patient and infection control practices
- Post puncture care practices
- Processing of blood containers after collection, including centrifugation
- Proper disposal of needles, sharps, and medical waste
Timeline
Phlebotomist Extern
Marine Corps Recruit Depot (Naval Medical Center)
11.2024 - 12.2024
Direct Support Professional
Developmental services continuum
08.2024 - Current
Customer Care Representative
Sharp Health Plan
09.2018 - 07.2024
Inbound Call Center Representative
Planned Parenthood of the Pacific Southwest
05.2017 - 09.2018
Managed Care Specialist
Dexcom Inc
09.2015 - 10.2017
National Certified Phlebotomy Technician -
Phlebotomy U
High School Diploma -
Highlands High School
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