Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EBONY DAVIS

Hattiesburg,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Level 4 Senior Advisor

Transcom Worldwide
Denver, Colorado
08.2025 - Current
  • Resolved complex service issues using company policies and procedures.
  • Call takeover from Advisors who needs more assistance on long calls.
  • Guided customers through billing, account, and product questions.
  • Coordinated daily workflow with cross-functional Transcom support departments.

Senior Resolution Coordinator

Wal-Mart
Bentonville, AR
10.2023 - 02.2026
  • Reviewed customer accounts overnight to find discrepancies and errors in account details.
  • Used Microsoft Teams, Zoom, and video tools to support communication and case review.
  • Checked customer profiles for updates that could point to fraudulent activity.
  • Investigated suspected fraud cases and recorded findings.
  • Worked from home while meeting quality standards across communication channels.
  • Communicated with customers about suspected fraud or unusual account behavior.
  • Developed strategies to lower fraud by identifying gaps in current processes.
  • Answered customer questions quickly regarding possible fraud on accounts.
  • Used fraud-detection software to spot patterns linked to suspicious activity.
  • Documented investigation results clearly for senior management review.
  • Supported development of training materials for fraud prevention techniques.
  • Assisted in the development of training materials related to fraud prevention techniques.

CSR (Health Care)

Alorica
Irvine, California
03.2023 - 02.2025
  • Handled inbound calls for Alorica customer support and resolved account questions.
  • Assisted patients with eligibility, benefits, and appointment questions for healthcare services.
  • Managed inbound calls using call center systems and documented patient interactions.
  • Scheduled, confirmed, and rescheduled appointments across clinical departments and provider offices.

HR Assistant

Teleperformance USA
Salt Lake City, UT
11.2022 - 09.2023
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Developed and maintained training materials and benefits packets for new hires.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Drove employee feedback to deliver information to management for corrective action.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

Customer Service Representative (Supervisor) WFH

Teleperformance USA
Salt Lake City, UT
09.2018 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Coach out 5-10 Agents DAILY on calls
  • Calibrate calls with agents
  • Coach agents on using Words Matter on every call
  • Monitored employee productivity to provide constructive feedback and coaching
  • Complied with company policies, objectives and communication goals
  • Provided ongoing training to address staff needs
  • Reviewed completed work to verify consistency, quality and conformance
  • Established and enforced clear goals to keep employees working collaboratively
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Coached staff members to develop long-term career goals
  • Maintained positive working relationship with fellow staff and management.

Customer Service Representative

General Dynamics
Hattiesburg, MS
04.2016 - 09.2018
  • Taking inbound calls
  • Assisting clients with health insurance
  • Making sure the chose the best insurance for their family
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Educated customers on special pricing opportunities and company offerings.

Education

Associate of Science - Biology

Colin Community College
Brookhaven, MS
05-2020

High School Diploma -

Lagrange High School
Lake Charles, LA
05-2010

Skills

  • Working from the Comfort of my home
  • Supervisor
  • Training and Development
  • Training and Mentoring
  • Schedule Development
  • Processes and Procedures
  • OJT Coach
  • Words Matter SCA
  • HR Assistant
  • Benefits Administration
  • Meeting Preparation
  • Scheduling
  • Teaching
  • Risk level determination
  • Fraud Analyst
  • Fraud Detection
  • Account information review
  • Fraud patterns

Certification

  • CNA
  • PCA

Timeline

Level 4 Senior Advisor

Transcom Worldwide
08.2025 - Current

Senior Resolution Coordinator

Wal-Mart
10.2023 - 02.2026

CSR (Health Care)

Alorica
03.2023 - 02.2025

HR Assistant

Teleperformance USA
11.2022 - 09.2023

Customer Service Representative (Supervisor) WFH

Teleperformance USA
09.2018 - 09.2023

Customer Service Representative

General Dynamics
04.2016 - 09.2018

Associate of Science - Biology

Colin Community College

High School Diploma -

Lagrange High School
EBONY DAVIS