Ebony Ellis
Summary
A highly motivated and dedicated professional with extensive experience in clinical services and administrative support. Proven ability to work across multiple departments, streamline processes, and deliver exceptional patient care. Ready to leverage my leadership potential, strong work ethic, and versatility to contribute to the success of the team as a department lead. Seeking a challenging role where I can apply my skills, drive, and passion to enhance operational efficiency and foster team collaboration.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
University of Miami-Bascom Palmer
Miami, FL
01.2023 - Current
- Register patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments
- Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility
- Successfully supported various departments within the organization, including Bascom Palmer ER, Retina, Glaucoma, Radiology, and Cornea, gaining comprehensive knowledge of diverse workflows and processes
- I adapted quickly to different roles and responsibilities such as a pod coordinator for nuero-ophtmaology and cornea when needed demonstrating flexibility and a strong ability to work in a dynamic, fast-paced environment
- Gained comprehensive experience in various clinical and administrative processes, building a strong foundation to take on a lead role and effectively manage a team
- Demonstrated excellent multitasking skills by managing multiple patient registrations, appointments, or tasks simultaneously, ensuring all were completed accurately and on time
Patient Service Representative
The Polyclinic Madison Center
Seattle, WA
07.2021 - 01.2023
- Greet customers into the practice and provide instructions and/or directions as necessary both on the phone and in person
- Schedule in Epic and coordinate all patient appointment as directed
- Prepare all documentation and records with accuracy as directed or necessary for patient’s care
- Order and maintain the inventory, stock in the area according to the policies and procedures establishes by the practiced Management Dept and Central Supply
- Follow OSHA/WISHA (including PPE) guidelines, as well as HIPAA regulations
Patient Service Representative
NeighborCare Health
Seattle, WA
09.2017 - 07.2021
- Process and prioritize referrals received from providers and ensure that referrals are addressed in a timely manner
- Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member
- Ability to remain calm and speak clearly to patients
- Team oriented work diligently in a dynamic work environment
- Advise dental & medical procedures/policies to patients
Education
BA - Administration
Miami Dade College
02.2025
High school Diploma -
Renton High School
01.2012
Skills
- Medical terminology expertise
- Insurance information collection
- Appointment scheduling
- Insurance billing
- Documentation accuracy
- HIPAA compliance
- Statistical data management
- Solution implementation
Timeline
Patient Access Specialist
University of Miami-Bascom Palmer
01.2023 - Current
Patient Service Representative
The Polyclinic Madison Center
07.2021 - 01.2023
Patient Service Representative
NeighborCare Health
09.2017 - 07.2021
BA - Administration
Miami Dade College
High school Diploma -
Renton High School
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