Ebony Evans
UnitedHealthcare
Mesquite
5
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
UMR
9 Months- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
H C & Insurance Operations Sr Rep
1 Year 1 Month- Developed strategic customer engagement initiatives to drive service excellence.
- Implemented process improvements that streamlined workflows and reduced response times.
- Analyzed customer feedback to identify trends and inform strategic decision-making.
- Utilized CRM systems to track performance metrics and support data-driven insights.
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
Contact Center Representative
2 Years 1 Month- Managed high volumes of inbound calls, ensuring timely and accurate responses to patient inquiries.
- Provided detailed information on insurance benefits and eligibility, enhancing patient understanding and satisfaction.
- Trained new representatives on call handling protocols, improving team performance and service quality.
- Maintained up-to-date knowledge of healthcare policies and procedures, ensuring compliance in all interactions.
- Analyzed call data to identify trends and recommend process enhancements that improved operational efficiency.
Referral Specialist
1 Year 2 Months- Coordinated referral processes between patients and healthcare providers to enhance service delivery.
- Analyzed patient data to identify appropriate specialists, ensuring timely and accurate referrals.
- Developed training materials for new staff, improving onboarding efficiency for referral procedures.
- Monitored referral outcomes, identifying trends that informed quality improvement initiatives.
- Provided ongoing support and guidance to team members, fostering a collaborative work environment focused on patient care excellence.
Education
High School Diploma
Skills
Customer Service
Call Center
Helping
Guest Service
Assisting
Data Entry
Typing
Debits & Credits
10 Key Calculator
Cash Handling
Excel
Microsoft Word
Microsoft Powerpoint
Accounts Receivable
QuickBooks
Administrative Experience
Help Desk
Technical support
Word Processing
Microsoft Windows
Microsoft Office
Organizational Skills
Clerical Experience
Leadership
Research
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Friendly
positive attitude
Teamwork and collaboration
Multitasking
Excellent communication
Critical thinking
Computer skills
Organization and time management
Decision-making
Verbal communication
Problem resolution
Timeline
UMR
UnitedHealthcare
11.2025 - CurrentRead More
H C & Insurance Operations Sr Rep
NTT DATA Services
10.2024 - 11.2025Read More
Contact Center Representative
Baylor Scott & White Health
08.2022 - 09.2024Read More
Referral Specialist
Anthem
06.2021 - 08.2022Read More
Poteet High School
High School Diploma
Read More