Ebony Lamberth
Portland
Summary
Dedicated dental professional possessing strong patient relations skills, known for enhancing patient experiences through effective communication and meticulous attention to detail. As a dynamic individual, I bring hands-on experience in public healthcare and a natural talent for navigating complex challenges. My problem-solving skills are robust, and I consistently maintain a proactive approach to tackling new tasks. I am recognized for my adaptability, creativity, and results-oriented mindset. My core commitment is to make meaningful contributions and actively advance organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Expanded Functions Dental Assistant
Multnomah County Health Department
Portland, OR
09.2024 - Current
- Assisted with patient intake, ensuring accurate documentation and efficient workflow.
- Prepared treatment rooms by sterilizing instruments and organizing supplies for procedures.
- Supported dentists during various dental procedures, enhancing patient comfort and care quality.
- Educated patients on post-operative care and oral hygiene practices to promote recovery.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
Program Supervisor
Multnomah County Health Department
Portland, OR
10.2023 - 08.2024
- Supervised daily program operations to ensure compliance with organizational standards.
- Collaborated with team members to enhance program delivery and participant engagement.
- Developed training materials to support staff in executing program objectives effectively.
- Implemented feedback mechanisms to assess program effectiveness and identify improvement areas.
- Assisted in budget management by tracking expenses and reporting variances regularly.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
Dental Assistant/Receptionist
Dental Care Today
Portland, OR
04.2010 - 07.2017
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and records management.
- Assisted in maintaining a welcoming reception area to improve patient experience and satisfaction.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Associate of Applied Science - Occupational Health And Industrial Hygiene
Portland Community College
Portland, Oregon, OR01-2032
No Degree - Dental Assistant
Concorde Career College
Portland, OR05-2004
Skills
- HIPAA compliance
- Office organization
- Insurance verification
- Administrative support
- Appointment confirmation
- Record management
- Excellent multitasking capability
- Punctual and reliable
- Friendly and outgoing
- Verbal and written communication
- Accounts receivable
- Phone and email etiquette
- Patient documentation
- Data entry
- Appointment scheduling
- Patient services
- Patient flow management
- Adept at multi-line phones
- Issue resolution
- Patient relations
- Financial plan options
- Confidentiality
- Pleasant speaking voice
- Service oriented
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Self motivation
- Staff leadership
- Interpersonal skills
- Clerical skills
- CPR certified
- Documentation review
Certification
- Certified Dental Assistant
- Sealant Certified
- First Aid/CPR Certified
- Coe-Soft Reline Training
- Dental Radiology License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved complaint issues which led to positive results.
- Introduced online new patient forms, streamlining intake process.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure patient satisfaction.
- Training - Responsible for training all new employees to ensure continued quality of patient care.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Completed payroll for numerous staff members direct reports.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Lead Expanded Functions Dental Assistant
Multnomah County Health Department
09.2024 - Current
Program Supervisor
Multnomah County Health Department
10.2023 - 08.2024
Dental Assistant/Receptionist
Dental Care Today
04.2010 - 07.2017
Associate of Applied Science - Occupational Health And Industrial Hygiene
Portland Community College
No Degree - Dental Assistant
Concorde Career College