Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebony Faison

Dunn,NC

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

6
6
years of professional experience

Work History

Stocker

Walmart
Erwin, NC
06.2020 - Current
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Performed inventory counts and stocked merchandise.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Checked packages and merchandise for damage and notified vendors.

Hospital Cleaner

Baystate Medical Hospital
Springfield, MA
02.2018 - 03.2020
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Emptied trashcans and transported waste to collection areas.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Customer Service Associate

Cvs
Springfield, MA
03.2016 - 01.2018
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Education

High School Diploma -

High School of Commerce
Springfield, MA
06.2010

Skills

  • Data Entry
  • Problem-Solving
  • Flexible and Adaptable
  • Decision-Making
  • Self-Motivated

Languages

Spanish
Native or Bilingual

Timeline

Stocker

Walmart
06.2020 - Current

Hospital Cleaner

Baystate Medical Hospital
02.2018 - 03.2020

Customer Service Associate

Cvs
03.2016 - 01.2018

High School Diploma -

High School of Commerce
Ebony Faison