Ebony Flakes
Denver,CO
Summary
I'm friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, followed by strong problem-solving abilities. Aiming to
build positive customer relationships and contribute to customer satisfaction and loyalty. I am eager to guide and support the team and ensure the goals are met and tasks are completed efficiently. I strive to maintain a workflow, problem solve and communicate with management in order to balance a professional workplace.
Overview
5
5
years of professional experience
Work History
Shift Leader
Smoothie King
Denver, CO
05.2026 - Current
- Trained new employees on company standards, menu items, and customer service protocols.
- Monitored food safety practices to maintain compliance with health regulations and ensure quality standards.
- Assisted in creating promotional materials for seasonal menus to enhance customer engagement.
- Collaborated with management on strategies for improving service speed and accuracy during high-volume periods.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Games Operator
HB Leisure
Denver, CO
04.2023 - 12.2025
- Operated and maintained gaming machines, ensuring optimal functionality and guest satisfaction.
- Conducted routine maintenance checks on gaming equipment, troubleshooting issues as necessary.
- Performed routine maintenance checks on gaming equipment, resolving issues efficiently.
- increased customer satisfaction by providing timely and professional assistance to players.
- Provided excellent customer service, assisting players with inquiries and resolving issues promptly.
Shift Leader
Crisp & Green
Denver, CO
03.2024 - 02.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained new team members on operational procedures and customer service excellence.
- Managed inventory levels and conducted regular stock checks to minimize waste.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Assisted in scheduling shifts to optimize labor resources during peak hours.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, prompting a cohesive workplace culture.
Team Member
Chick-fil-A
Denver, CO
02.2022 - 02.2023
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with team members to maintain optimal workflow during peak hours.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Engaged with customers to resolve inquiries, enhancing the overall success rates.
- Contributed to the success by completing jobs quickly and accurately.
Education
High School Diploma -
Northeast Early College
Denver, COSkills
- Cash handling & POS
- Sales & upselling
- Team leadership
- Problem-solving
- Adaptability
- Reliability
- Role modeling
Timeline
Shift Leader
Smoothie King
05.2026 - Current
Shift Leader
Crisp & Green
03.2024 - 02.2025
Games Operator
HB Leisure
04.2023 - 12.2025
Team Member
Chick-fil-A
02.2022 - 02.2023
High School Diploma -
Northeast Early College