Dale Diaz
Colorado Springs,CO
Summary
Dynamic and dedicated professional with over 4 years as a Shift Leader at Carl’s Jr, excelling in leadership and customer service. Proven ability to train teams and maintain rigorous food safety standards. Recognized for resolving customer issues effectively while ensuring a clean and efficient work environment. ServSafe Certified and committed to quality control.
Overview
8
8
years of professional experience
Work History
Shift Leader
Carls Jr
Colorado Springs, CO
05.2021 - 04.2025
- Supervised crew members during shifts to ensure quality service and food safety standards.
- Trained new employees and led shift leader classes under management guidance.
- Managed cash handling, register reports, and daily opening/closing procedures.
- Resolved customer issues with professionalism and care.
- Maintained food safety protocols, equipment checks, and store cleanliness.
- ServSafe Certified (Food Safety Manager)
- Completed Shift Leader Training Program at Carl’s Jr.
Cashier
Shell Gas Station
Colorado Springs, CO
05.2022 - 06.2023
- Operated register and handled cash, credit, and fuel transactions accurately.
- Provided friendly customer service and maintained cleanliness of the store and pump areas.
- Stocked shelves, prepared coffee/snacks, and performed end-of-day reports.
- Ensured safety protocols were followed during overnight and solo shifts.
Final Quality Checker
Northern Pride Inc
Thief River Falls, MN
07.2018 - 08.2019
- Inspected processed turkeys on production line to ensure internal cavities were properly cleaned and free of remaining organs.
- Maintained strict quality control and hygiene standards in a fast-paced, refrigerated work environment.
- Worked efficiently as part of a team to meet daily processing quotas.
- Followed all safety and sanitation procedures per USDA guidelines.
Sandwich Artist
SUBWAY®Restaurants
Thief River Falls, MN
04.2017 - 06.2018
- Prepared custom sandwiches, wraps, and salads according to company recipes and customer requests.
- Maintained high standards of cleanliness, food safety, and personal hygiene.
- Operated POS system and handled cash and card transactions.
- Provided friendly and efficient service in a fast-paced environment.
Education
Lincoln High School
Thief River Falls, MN05.2014
Skills
- Trained and supervised employees as a Shift Leader for 4 years
- Led by example in high-pressure, fast-paced food service environments
- Completed official shift leader training and supported store management
- Skilled at motivating coworkers and resolving team conflicts
- Friendly and professional with all types of customers, even during rush hours
- Experienced in handling customer complaints calmly and efficiently
- Built regulars and positive feedback at Carl’s Jr, Shell, and Subway
- ServSafe Certified – food handling and sanitation expert
- Maintained strict cleanliness and food safety protocols across all jobs
- Experience in both fast food and food processing plant environments
- Operated registers, processed cash, credit, and mobile payments
Leadership & Teamwork
Customer Service
Food Safety & Sanitation
Cash Handling & POS Systems
- Balanced drawers and completed end-of-shift cash reports
- Familiar with multiple POS systems (Carl’s Jr, Shell, Subway)
- Sandwich artist experience: customized orders with speed and accuracy
- Worked fryer, grill, and drive-thru stations
- Food line inspection experience at Northern Pride (quality control on processed meats)
- Final checker at turkey plant: ensured USDA cleanliness standards were met
- Comfortable working in physically demanding, cold, and fast-paced environments
- Can maintain focus and consistency during repetitive tasks
- Quick to learn new systems, stations, and procedures
- Dependable in solo shifts, overnight work, and high-volume hours
- Experience across multiple industries: fast food, production, retail
Fast Food & Food Prep
Quality Control & Physical Work
Adaptability & Reliability
Timeline
Cashier
Shell Gas Station
05.2022 - 06.2023
Shift Leader
Carls Jr
05.2021 - 04.2025
Final Quality Checker
Northern Pride Inc
07.2018 - 08.2019
Sandwich Artist
SUBWAY®Restaurants
04.2017 - 06.2018
Lincoln High School