Ebony Foote
Chester,USA
Summary
Logistics and customer service professional with 8+ years of experience in shipment coordination, dispatching support, and warehouse operations. Skilled in communication with drivers, warehouse staff, and management teams to ensure timely deliveries. Adept at operating logistics systems (TMS, YMS, NetSuite, SAP, JD Edwards) and making sound decisions under pressure. Strong recordkeeping, problem-solving, and organizational skills with a proven ability to keep operations running smoothly.
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Last Step Recycling
07.2022 - Current
- Operate truck scales to accurately weigh inbound and outbound shipments.
- Produce shipping and receiving paperwork through NetSuite to ensure compliance and accuracy.
- Assist in scheduling inbound and outbound loads, coordinating with drivers to meet delivery requirements.
- Communicate with owner-operators daily to set load schedules and dispatch assignments.
- Maintain detailed shipment records and resolve scheduling challenges quickly to keep operations efficient.
Receiving Clerk
Quality Custom Distribution
08.2017 - 06.2022
- Scheduled and coordinated delivery appointments in TMS/YMS systems, balancing workflow for timely product receipt.
- Monitored shipments, traced delays, and communicated with carriers to resolve issues.
- Prepared daily driver and warehouse documentation to support dispatch operations.
- Collaborated with warehouse teams and management to ensure compliance with safety and service standards.
Customer Service Representative Team Lead
IQOR
09.2010 - 05.2017
- Managed 300+ weekly customer inquiries, including shipment updates and service requests.
- Resolved escalations and account issues while maintaining service quality.
- Built strong client relationships through proactive communication and problem-solving.
- Mentored staff on best practices in conflict resolution and complaint handling techniques.
- Managed high-volume customer inquiries, ensuring prompt and accurate resolutions.
- Trained new representatives on company policies and best practices for customer service.
- Analyzed customer feedback to implement changes that improved service quality.
- Led customer service team to enhance service delivery and improve customer satisfaction.
Education
Associate in Business -
University of South Carolina Lancaster
01.2014
Diploma - undefined
Chester Senior High School
01.2010
Skills
- Logistics dispatch coordination
- TMS / YMS / NetSuite / SAP / JD Edwards / AS400
- Shipment Tracking & Route Monitoring
- Truck Scale Operations
- Delivery Coordination & Recordkeeping
- Microsoft Office Suite (Excel, Word, Access)
- Communication & Team Collaboration
- Problem Solving & Decision Making
- Customer Service & Conflict Resolution
Timeline
Logistics Coordinator
Last Step Recycling
07.2022 - Current
Receiving Clerk
Quality Custom Distribution
08.2017 - 06.2022
Customer Service Representative Team Lead
IQOR
09.2010 - 05.2017
Diploma - undefined
Chester Senior High School
Associate in Business -
University of South Carolina Lancaster