Valerie Vincken
Summary
Developed organizational and coordination skills in fast-paced, high-stakes environments. Expertise in managing logistics, optimizing workflows, and ensuring timely deliveries. Seeking to transition into new field, bringing track record of improving efficiency and reducing operational costs.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Logistics Coordinator
Henderson Material Handling
Columbus, OH
05.2018 - Current
- Weigh in/out, BOL, Scheduling ODOT, County, City, Township and Landscaper delivery of de-icing salt, Scale house Operations, Bills of Lading, Customer Service, Truck dispatch, Oversized Load Permits, Rail and Data Analysis, Purchasing, Inventory, Marketing, A/P, A/R, Invoicing Cash Customers and Petty cash/cc, Cleaning in and around the scale house
Customer Care
VSP
Columbus, OH
07.2016 - 08.2017
- Answering inbound calls in a call center environment regarding eligibility, benefits, coordination of benefits, and claims for vision insurance subscribers
Scale house Operator
Henderson Material Handling
Columbus, OH
07.2014 - 07.2016
- Weigh in /out, Bills of Lading, Truck Dispatching
Home Health Care
Self Employed
06.2008 - 07.2014
- Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
Aetna Insurance
New Albany, OH
01.2007 - 01.2008
- Answering inbound calls regarding eligibility, Coordination of benefits, Claims, and general insurance questions in a fast paced, call center environment
Payroll Specialist
UPS Payroll/Adecco
Columbus, OH
01.2006 - 01.2007
- Entering W4s, special taxes, deductions, and other IRS related data attached to the employee and their address
- Processed vacation payouts, union bumps, and other union related data as needed
- Boxed, labeled and managed archived payroll information in accordance with Iron Mountain and UPS requirements
- Filing, answering payroll related questions in person, email and by phone
Directing Manager
Hair Club for Men
Greenville, SC
01.2005 - 01.2006
- Accounts receivable, Inventory, purchasing, scheduling, marketing, sales, managing stylists, phones, filing, and client services
Logistics/Backhaul Coordinator
Ingles Distribution Center
Black Mountain, NC
01.2004 - 01.2005
- Scheduled backhauls from Gatorade, Proctor and Gamble, Johnson and Johnson, Unilever and other large distribution centers in Atlanta
Biltmore Company
Asheville, NC
01.2003 - 01.2004
- Company Overview: Engineering Services
- Cleaned and maintained all areas of the Biltmore Estate, except the conservatory
- Opened and closed the winery, ticket center, managed the transportation and delivery of pamphlets, books and maps for the entire estate every Wednesday
- Refinished wood floors, installed copper piping and built stages for summer concerts (welding), managed vehicle and foot traffic in and around the ticket center, prepared for new electric boxes and installation of boxes and power lines from the winery to the summer concert events, cleaning of restrooms, ticket center, house, farm buildings and winery
- Putting up and tearing down the Christmas tree in the banquet hall
- Guest services and event planning as needed
- Engineering Services
Lead
Check Free, Now Fiserv
Dublin, OH
01.2000 - 01.2003
- Inbound calls from customers regarding bill pay, Client Services, Payment research and SAR reports for banking information
- Pulled ACH, EFT and other types of electronic payment information for proof of payment, written correspondence and data analysis of payment issues as needed
Huntington National Bank
Columbus, OH
01.1999 - 01.2000
- Company Overview: Commercial Loan Operations/Special Assets and Risk Management
- Opening and closing commercial DDA accounts, Huntington View, HNB online funds transfers, wire transfers, balancing my work, monitoring customer accounts, waiving NSF fees and scheduling maintenance and lawn care for commercial real estate in foreclosure
- Processing online accounts payable as requested, filing phones and equipment repair
- Commercial Loan Operations/Special Assets and Risk Management
Customer Service Lead
Banc one Acceptance Corporation
01.1997 - 01.1999
- Inbound calls regarding contractual obligations, payment schedules and residuals
Education
Associate of Applied Science - Supply Chain Management
Columbus State Community College
Columbus, OH 01.2023 - Current
Skills
- Logistics
- Customer Service
- Accounts Payable
- Accounts Receivable
- Dispatch
- Data Analysis
- Rail Analytics
- Heavy Load Permits
- Purchasing
- Inventory Management
- Docs - Google Drive
- Decision-making
- MS 365 Suite
- ERP
- EDI
- SAP
- Problem-solving
- Logistics analysis
- Customer service
- Shipment coordination
- Invoicing and shipping documentation
- Transportation planning
- Transportation management
- Scheduling coordination
- Materials handling
- Inventory management procedures
- Analytical thinking
- Process optimization
- Operational efficiency
Accomplishments
- Documented and resolved demurrage charges which led to a savings of over $4,000.
- Collaborated with team of 6 in the development of a landscaper zone dedicated to servicing small landscaping trucks and hoppers to ensure the safety and maneuverability of vehicle in the yard.
- Supervised team of 5 staff members.
Timeline
Associate of Applied Science - Supply Chain Management
Columbus State Community College
01.2023 - Current
Logistics Coordinator
Henderson Material Handling
05.2018 - Current
Customer Care
VSP
07.2016 - 08.2017
Scale house Operator
Henderson Material Handling
07.2014 - 07.2016
Home Health Care
Self Employed
06.2008 - 07.2014
Aetna Insurance
01.2007 - 01.2008
Payroll Specialist
UPS Payroll/Adecco
01.2006 - 01.2007
Directing Manager
Hair Club for Men
01.2005 - 01.2006
Logistics/Backhaul Coordinator
Ingles Distribution Center
01.2004 - 01.2005
Biltmore Company
01.2003 - 01.2004
Lead
Check Free, Now Fiserv
01.2000 - 01.2003
Huntington National Bank
01.1999 - 01.2000
Customer Service Lead
Banc one Acceptance Corporation
01.1997 - 01.1999