Ebony Garrett
Las Vegas,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Attendant
Encore Resort
01.2024 - Current
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Manager
Double Gg’s Soul Food Kitchen
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Floor Supervisor
Park MGM Resort & Casino
05.2021 - 11.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Housekeeping Supervisor
Circa Resort
10.2020 - 03.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Associate of Applied Science -
Blackhawk Technical College
Janesville, WISkills
- Patience and composure
- Team player mentality
- Hospitality background
- Office Administration
- Scheduling
Timeline
Guest Service Attendant
Encore Resort
01.2024 - Current
Floor Supervisor
Park MGM Resort & Casino
05.2021 - 11.2022
Manager
Double Gg’s Soul Food Kitchen
04.2021 - Current
Housekeeping Supervisor
Circa Resort
10.2020 - 03.2021
Associate of Applied Science -
Blackhawk Technical College