Ebony Givens
Jackson,MS
Summary
Very hard worker and devoted to my job. Service manager is responsible for 4-5 departments throughout the store. Not only delegating certain tasks but making sure that associate fully understand the reason behind it, trusting the associate but validating also, maintaining inventory by correctly completing reports such as cycle counts, 200 exception report and etc. Making sure each of my associates are offering credit and adding that addition product to complete the job and the entire project. Giving that 110 percent of undivided attention to that associate as well as that customer each and every time. Certified and license to drive power equipment such as OP, Forklift, Standard Picker, etc
Overview
16
16
years of professional experience
Work History
Asset Protection Agent
Lowe's Home Improvement
Jackson, MS
02.2023 - Current
- Coaching and training Store Associates and Leaders on identifying and deterring external theft through implementing Lowe s shrink programs
- Monitoring merchandise, customer, and associate activity as needed, reporting infractions to Store and AP Leadership
- Preventing inventory shrinkage and deterring criminal activity
Head Cashier
The Home Depot
Brandon, MS
02.2009 - 01.2011
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Maintained stock to meet expected customer demand.
- Streamlined checkout process, reducing average wait time for customers.
- Ensured compliance with financial and security policies, safeguarding store assets.
- Oversaw implementation of new POS system, enhancing transaction efficiency.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Contributed ideas in team meetings for enhancing customer experience and operational efficiency.
- Conducted daily sales reports to track performance and identify areas for improvement.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
- Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
- Implemented promotional strategies to increase sales, effectively communicating offers to customers.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Promoted culture of excellence and continuous improvement among cashier team.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Coordinated with management team to develop and implement customer loyalty programs.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Service Manager
LOWES HOME CENTERS LLC
Ridgeland, MS
02.2017 - Current
- Service Manager Zone Manager II managing multiple departments including Appliances, Kitchen/Cabinets, Paint, Home Decor, and Flooring all which are specialty departments which requires delegating cycle counts to each associates in each area
- Checking for daily resets each department
- Following up with sales for the store, Opening and Closing the store along with making sure all associates are following safety procedures throughout the day
- Making schedules for departments based off forecast hours.
Teller
Trustmark National Bank
Ridgeland, MS
08.2019 - 10.2019
- Face to face communications with customers across front end and drive thru
- Cash handling such as deposits, withdrawals, and transfers
- Offering products to meet the customer needs
- Working as a team to help the branch and fulfill the needs of the customers.
Education
High School Diploma -
Richland High School
Richland, MSAssociates - Business Management
Holmes Community College
Ridgeland, MS2017
Skills
- Integrity and Trustworthiness
- Workplace Safety
- External Theft Prevention
- CCTV Monitoring
- Internal Theft Prevention
- Evidence handling
- Incident Reporting
- Surveillance techniques
- Physical Security Measures
- Policy Enforcement
- Access Control Management
- Data protection
- Loss prevention strategies
- Security audits
- Cybersecurity awareness
- Crime trend analysis
- Court testimony preparation
- Detail Oriented
- Customer Support
- Report writing abilities
- Loss prevention experience
- Inventory Control
- Budgeting and financial management
- Inventory Management
- Team Training
- Process Implementation
- Compliance Monitoring
- Risk Management
- Department patrols
- Report writing skills
- Securities Safekeeping
- Loss Prevention
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Risk Assessment
- Professionalism
- Interpersonal Communication
- Staff Training
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Data Analysis
- Professional Demeanor
Personal Information
- Relocation: Anywhere
- Title: Service Manager
Timeline
Asset Protection Agent
Lowe's Home Improvement
02.2023 - Current
Teller
Trustmark National Bank
08.2019 - 10.2019
Service Manager
LOWES HOME CENTERS LLC
02.2017 - Current
Head Cashier
The Home Depot
02.2009 - 01.2011
High School Diploma -
Richland High School
Associates - Business Management
Holmes Community College