Eileen King
San Antonio,Texas
Summary
Experienced asset protection professional ready to enhance security operations. Known for strong investigative skills, risk mitigation, and incident response. Valued team player with focus on achieving results and adapting to changing environments. Dependable with keen eye for identifying potential threats and implementing effective safety measures. Demonstrated active listening skills and adherence to safe work practices. Successfully monitored surveillance cameras to deter theft and trained staff on safety protocols. Collaborated with SAPD and ROPE tactical force in San Antonio. Efficiently operated electronic access controls and alarms to prevent theft.
Overview
11
11
years of professional experience
Work History
Asset Protection Agent
Nordstrom
11.2023 - Current
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
- Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
- Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
Asset Protection Associate
JCPenney
03.2022 - 11.2023
- Observed sales floor and point-of-sale area to identify theft activities or fraudulent internal or external theft
- Operated and monitored electronic access controls, emergency notification systems and burglar and fire alarms to prevent theft from premises
- Monitored surveillance cameras to deter and respond to theft
- Monitored CCTV cameras for any suspicious behavior or theft attempts in the store premises
- Maintained a high level of awareness to detect potential shoplifters and fraudulent activities
- Trained new staff on safety protocols and security measures to protect assets of the company
- Educated store staff and management in theft prevention methods
- Interacted with customers in a courteous manner while enforcing safety regulations within the store premises
- Worked with SAPD and ROPE a tactical force in San Antonio
Warehouse Associate
Amazon
07.2020 - 01.2022
- Collaborated with team members to complete tasks efficiently and accurately
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
- Sorted and organized merchandise in preparation for shipment
- Utilized RF Scanner to track products in transit
Banquet Captain/ Room & Restaurant Server
Hotel Valencia
08.2017 - 01.2020
- Demonstrated ability to work in a fast-paced environment while providing excellent customer service
- Displayed high levels of professionalism when interacting with guests throughout their stay
- Worked collaboratively with team members in order to meet deadlines set by management
- Delivered items to guests in a timely, courteous, and professional manner
- Employed strong multitasking abilities to address multiple tasks simultaneously
Loss Prevention Associate
Macy's
01.2014 - 04.2017
- Regularly reviewed surveillance footage from CCTV cameras throughout the store to identify suspicious behavior
- Maintained accurate records of all incidents reported including date, time, location, description, suspect information
- Provided support for investigations into employee theft or fraud cases by gathering evidence and conducting interviews with suspects or witnesses
- Assisted store management in creating new loss prevention strategies and procedures to reduce shrinkage in the future
- Conducted regular patrols of the store grounds to deter criminal activity and enforce company policies
Education
San Antonio College
GED - undefined
Gary Job Corps
High School - undefined
Thomas Jefferson
Skills
- Integrity and trustworthiness
- Law Enforcement Collaboration
- Active Listening
- Management
- Safe Work Practices
- CCTV monitoring
- External theft prevention
Accomplishments
- Aspiring Leadership
- First Aid and CPR certified
- 2015 MVP Agent for Macy's
- United States Army
Timeline
Asset Protection Agent
Nordstrom
11.2023 - Current
Asset Protection Associate
JCPenney
03.2022 - 11.2023
Warehouse Associate
Amazon
07.2020 - 01.2022
Banquet Captain/ Room & Restaurant Server
Hotel Valencia
08.2017 - 01.2020
Loss Prevention Associate
Macy's
01.2014 - 04.2017
GED - undefined
Gary Job Corps
High School - undefined
Thomas Jefferson
San Antonio College
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