Edward Pagan
Summary
Dependable Asset Protection Professional with Seven years of experience. Extensively knowledgeable about Asset Management and Loss Prevention with modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
7
7
years of professional experience
Work History
Asset Protection Agent
Nordstrom
07.2019 - 04.2023
- Maintain the general safety and security of customers, employees, and the store
- Respond to and report all store security and emergency situations
- Monitor and conduct surveillance of customer behavior for indicators of theft
- Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft
- Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab & runs and high impact theft
- Conduct investigations of fraudulent gift card and credit card activity
- Reduce and control loss of inventory through audits, training, and store awareness
- Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions
- Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,
- Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Agent is summoned
Loss Prevention Officer
Kohl's
03.2018 - 06.2019
- Monitors customer and associate activities in the store for potential theft of Kohl's assets. Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity when prevention is not effective
- Conducts surveillance and apprehension of external theft suspects in compliance with Kohl's Ethical Standards and Apprehension Guidelines
- Assists in internal theft investigations in compliance with Kohl's Ethical Standards and Apprehension Guidelines
- Accurately completes all statistical and incident reports. Maintains all apprehension and investigation records according to Kohl's standards
- Develops and maintains knowledge and use of CCTV surveillance equipment
- Performs other duties as assigned. Examples may include, but are not limited to: assisting in loss prevention activities in other stores, attending court hearings on Kohl's behalf, collecting public record information from local law enforcement agencies, assisting in the preparation and taking of inventory, USA counts and processing known theft markdowns
- Assists in monitoring store compliance with Kohl's policies and procedures relating to theft deterrence, safety and operational controls, as assigned by Supervisor. Informs Supervisor and Store Management of shortage control opportunities
- Participates in raising awareness to shortage control and loss prevention programs through implementation of and participation in Shortage Control and Safety Meetings, new hire orientation for associates and regular touchbases with store associates
- Maintains a working knowledge of the store's alarm system and EAS system
- Performs other duties as assigned. Examples may include assisting in the preparation and taking of inventory, USA counts, and processing known theft markdowns
Asset Protection Detective
Macy's
08.2017 - 03.2018
- Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
- Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues
- Recover stolen merchandise
- Research and provide statements and evidence to support investigations
- Prepare reports on theft incidents, investigations, and audits
- Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
- Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
- Testify in court for criminal and civil cases
- Train colleagues on protocols to help protect company assets
- Respond to alarm conditions and work on special assignments
- Facilitate first aid for customers and colleagues
Asset Protection Specialist
Target
04.2016 - 07.2017
- Support total store sales and increase profitability by ensuring product is in stock and available to our guests
- Resolve theft by using good judgement and conducting high-quality apprehensions in shortage focus areas while strictly adhering to policy and procedures and AP leadership guidance
- Identify theft trends by leveraging technology, reporting and surveillance tactics
- Drive a theft prevention culture by implementing action plans of AP leadership to reduce shortage by improving processes and merchandise protection standards
- Identify, escalate and support internal theft investigations at the direction of AP leadership
- Prevent theft by gathering intelligence and communicating important issues
- Understand and appropriately use video systems to monitor theft activity and support internal cases
- Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures
- Lead a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building
- Provide service and a shopping experience that meets the needs of the guest
- Model safe behaviors at all times while maintaining a clean store
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
Education
Associate of Science - Criminal Justice
San Jose City College
San Jose05.2024
Associate of Arts - Liberal Arts And Sciences
San Jose City College
San Jose05.2024
Associate of Science - Criminal Science - Transfer Degree
San Jose City College
San Jose05.2024
Skills
- Integrity and Trustworthiness
- Workplace Safety
- External & Internal Theft Prevention
- Knowledge of CCTV Monitoring Systems
- First Aid Training
- Incident Reporting
- Emergency Response Planning
- Access Control Management
- Court testimony preparation
Timeline
Asset Protection Agent
Nordstrom
07.2019 - 04.2023
Loss Prevention Officer
Kohl's
03.2018 - 06.2019
Asset Protection Detective
Macy's
08.2017 - 03.2018
Asset Protection Specialist
Target
04.2016 - 07.2017
Associate of Science - Criminal Justice
San Jose City College
Associate of Arts - Liberal Arts And Sciences
San Jose City College
Associate of Science - Criminal Science - Transfer Degree
San Jose City College
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