Ebony Givens
Longwood,FL
Summary
An enthusiastic and friendly Hiring Manager with several years of consistent work experience in Human Resources and Administrative Assisting. Specializing in talent acquisition, problem-solving, and providing top-tier customer service by handling all customer and employee related issues with 98% satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Human Resources Manager
Coastal Concord Logistics
Elk Grove, CA
03.2020 - Current
- Managed the recruitment and hiring process to include screening applications and resumes, scheduling and interviewing, as well as hiring and onboarding all new hires
- Increased talent pipeline through online platforms and hiring events by 30%
- Conducted background checks, resolved employee relations by ensuring fair treatment
- Maintained confidential records
- Complied with California state and federal laws and labor regulations.
Senior HR Recruiter to Hiring Manager
Prolific Protection Group
Elk Grove, CA
02.2020 - 08.2025
- Utilized social media, job boards, and referrals to recruit and attract quality talent for festivals and large-scale entertainment events
- Handled accounts payable
- Negotiated and executed competitive wages
- Managed work complaints, harassment allegations, and other employee concerns.
Family Care Coordinator
Career Break
Lake Mary, Florida
07.2005 - 01.2020
- Family emergency gap: Dealt with a family emergency.
- Focused on raising young kids and furthering education.
- certifications in Residential Planning while studying for a bachelors in Studio Art.
- Completed an AS degree in management to enhance current and future work skills
Admissions Advisor
Professional Career Development Institute (PCDI)
Norcross, GA
08.2004 - 06.2005
- Reviewed and evaluated application and transcripts to ensure compliance with admission criteria
- Guided students through admissions and the financial aid process.
Customer Service Representative
Convergys
Valdosta, GA
10.2003 - 06.2004
- Delivered exceptional customer service by resolving inquiries and issues via phone, email, and online support.
- Awarded top customer service award by maintaining a 98% customer service satisfaction rate
- Resolved complex complaints, billing issues, and escalated cases with professionalism and empathy
- Continually met performance metrics for response time, and resolution
Exchange Detective
AAFES Exchange Military
Moody Air Force Base, GA
07.2001 - 11.2003
- Developed and implemented strategies to reduce theft and fraud
- Investigated incidents, prepared detailed reports, and coordinated with law enforcement and OSI when needed.
- Conducted audits of inventory levels and cash handling procedures as well surprise audits
- Monitored store activity using CCTV, EAS, and security equipment
- Performed regular security checks to identify and resolve vulnerabilities.
Assistant Business Manager
AAFES Exchange Military
Moody Air Force Base, GA
11.2002 - 05.2003
- Managed daily retail and service operations, supporting the business manager and supervising staff
- Delivered award-winning customer service and resolved all complaints effectively.
- Ensured compliance with AAFES and DOD (Department of Defense) store policies and procedures
- Recruited and coordinated vendors while assisting with visual merchandising to boost sales
- Prepared reports and handled administrative tasks that supported all store operations' efficiency.
Admissions Administrative Assistant
Park University
Moody AFB, GA
09.2000 - 06.2001
- Reviewed and processed applications, transcripts, and transfer credits while maintaining accurate student records.
- Collaborated with financial aid department to meet strict deadlines for processing applications in a timely manner
Education
High School Diploma -
LONDON CENTRAL HIGH SCHOOL
High Wycombe, England, UK06.1998
Associates - Business Management
VIRGINIA COLLEGE
Birmingham, AL06.2012
Diploma/Certificate - Residential Planning & Design
THE ART INSTITUTE OF PITTSBURGH
Pittsburgh, PA01-2010
Certificate - Fashion Merchandising
PROFESSIONAL CAREER TRAINING INSTITUTE
Norcross, GA05.2004
Skills
- Management
- Leadership
- Strategic Planning
- Employee Relations
- ADP
- Onboarding process
- Customer Service
- Conflict Resolution
- Talent acquisition
- Interviewing
- Microsoft Office
- Data Entry
- Organization
- Administrative
- Communication
- Loss Prevention
- Surveillance
- Security
References
References available upon request.
Timeline
Senior Human Resources Manager
Coastal Concord Logistics
03.2020 - Current
Senior HR Recruiter to Hiring Manager
Prolific Protection Group
02.2020 - 08.2025
Family Care Coordinator
Career Break
07.2005 - 01.2020
Admissions Advisor
Professional Career Development Institute (PCDI)
08.2004 - 06.2005
Customer Service Representative
Convergys
10.2003 - 06.2004
Assistant Business Manager
AAFES Exchange Military
11.2002 - 05.2003
Exchange Detective
AAFES Exchange Military
07.2001 - 11.2003
Admissions Administrative Assistant
Park University
09.2000 - 06.2001
High School Diploma -
LONDON CENTRAL HIGH SCHOOL
Associates - Business Management
VIRGINIA COLLEGE
Diploma/Certificate - Residential Planning & Design
THE ART INSTITUTE OF PITTSBURGH
Certificate - Fashion Merchandising
PROFESSIONAL CAREER TRAINING INSTITUTE