Ebony Glenn
Battle Creek
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
21
21
years of post-secondary education
Work History
Office Manager
Quality Nursing Services LLC
Battle Creek
01.2015 - Current
- Promote to management within 18 months due to leadership performance.
- Provides administrative support to the Director of Medical Services.
- Oversee billing operations and manages general accounting tasks.
- Built and maintained professional relationships with Support Coordinators.
- Maintain confidential employee records in compliance with HIPAA standards.
- Assist in recruitment, including resume screening, interviews, and candidate assessments.
- Manages daily office operations ensuring smooth workflow and efficient communication.
Janitor
Perfection Commercial Services Inc.
Battle Creek
02.2024 - 05.2024
- Collaborated with team members to complete cleaning schedules effectively.
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Reported maintenance issues promptly to ensure safety and functionality.
- Operated cleaning equipment safely and effectively.
- Sweep, mop and vacuum floors of all areas.
- Ensured compliance with health and safety regulations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
House Manager / Direct Support
Great Lakes Regional Care
Battle Creek
01.2012 - 01.2014
- Supervised shifts and maintained safety for clients and staff.
- Managed house budget and ensured financial compliance.
- Oversaw daily operations of residential care for individuals with diverse needs.
- Monitored resident progress and reported changes to appropriate personnel.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Developed a color systems for efficient management of daily operations in the house.
E3 Storekeeper (SKSN, now known as Logistics Specialist)
United States Navy
San Diego
09.1992 - 07.1996
- Manage procurement, storage, and distribution of critical shipboard supplies
- Conducted shipping and receiving operations, including hazardous materials
- Maintain accurate inventory records and performed supply audits
- Processed invoices, performed data entry, and reconciled supply documents
- Operated storerooms efficiently in support of Navy readiness and logistics operations
- Commendations: National Defense Medal (1992), Meritorious Unit Commendation (1993), Battle Efficiency Award (1994), Good Conduct Medal (1996)
- Managed inventory levels for efficient stock replenishment and organization.
- Operated warehouse equipment for safe and effective material handling.
- Maintained cleanliness and orderliness of storage areas to facilitate smooth operations.
- Updated stock information on a daily basis in the system.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Provided assistance in loading and unloading the ship when needed.
- Maintained accurate inventory records using computerized systems.
- Determined quantities of stock needed to replenish departments' supplies.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Reported any damaged or defective goods immediately upon receipt.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Ensured that hazardous materials are properly labeled, stored and disposed off.
Education
Human Services
Kellogg Community College
Battle Creek, MI 08.2002 - 11.2023
Skills
- Office Management
- Inventory Control & Supply Chain Operations
- Leadership
- Customer Service
- Time Management & Organization
- Billing & Accounting Support
- Confidential Records Management
- Recruitment processes
- HIPAA compliance
- Administrative support
- Customer relationship management
- Inventory management
- Effective communication
- Team leadership
- Staff training
- Time management
- Staff management
- Report preparation
- Customer service
- Staff hiring
- Scheduling
- Employee supervision
- Payroll processing
- Conflict management
- Team bonding
Military Service
United States Navy, E3 Storekeeper (SKSN, now known as Logistics Specialist), 09/01/92, 07/31/96, Manage procurement, storage, and distribution of critical shipboard supplies, Conducted shipping and receiving operations, including hazardous materials, Maintain accurate inventory records and performed supply audits, Processed invoices, performed data entry, and reconciled supply documents, Operated storerooms efficiently in support of Navy readiness and logistics operations, National Defense Medal (1992), Meritorious Unit Commendation (1993), Battle Efficiency Award (1994), Good Conduct Medal (1996)
Timeline
Janitor
Perfection Commercial Services Inc.
02.2024 - 05.2024
Office Manager
Quality Nursing Services LLC
01.2015 - Current
House Manager / Direct Support
Great Lakes Regional Care
01.2012 - 01.2014
Human Services
Kellogg Community College
08.2002 - 11.2023
E3 Storekeeper (SKSN, now known as Logistics Specialist)
United States Navy
09.1992 - 07.1996