Communicative Head Hostess dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Hi, I’m
Ebony Gross
Washington,DC
Summary
Overview
13
years of professional experience
Work History
Columbia Room
Head Hostess
11.2020 - 02.2022
Job overview
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Hartford
Program Specialist
11.2019 - 11.2020
Job overview
- Respond to inbound calls and emails from insured assisting them with account inquiries
- Enter and modify contact information, renewals and cancellations
- Upload electronic documents for policyholders.
Montgomery County Ride On
Bus Operator
11.2013 - 10.2019
Job overview
- Drove vehicles over specified routes, complying with traffic laws while ensuring passengers safety
- Assist passengers with concerns
- Handle emergencies or disruptions.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
DC Circulator
Bus Operator
06.2009 - 09.2013
Job overview
- Drove vehicles over specified routes, complying with traffic laws while ensuring passengers safety
- Assist passengers with concerns
- Handle emergencies or disruptions.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from bus.
Education
Elizabeth SetonBladensburg, MD
Diploma
06.1992
University Overview
High School Diploma, Graduated with honors
Skills
- Ability to maintain composure while dealing with difficult situations
- Deliver great customer service by addressing concerns Ability to recall information quickly and efficiently
- Proficient keyboarding skills
- Reservation planning
- Greeting and seating
- Reservation Management
Accomplishments
Accomplishments
Army Veteran, Honorable Discharge
Quote
" The Happiest People don't have the best of Everything, They just Make the Best of Everything"!
Timeline
Head Hostess
Columbia Room
11.2020 - 02.2022
Program Specialist
Hartford
11.2019 - 11.2020
Bus Operator
Montgomery County Ride On
11.2013 - 10.2019
Bus Operator
DC Circulator
06.2009 - 09.2013
Elizabeth Seton
Diploma
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