Ebony Harris
Fort Worth,TX
Summary
Dynamic Rehabilitation Technician with extensive experience at Park View Care Center, excelling in insurance verification and claims processing. Proven ability to resolve billing disputes and enhance client satisfaction through effective communication. Skilled in records management and crisis management, ensuring operational efficiency and patient care excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
Park View Care Center
Fort Worth, US
09.2024 - Current
- Authorization approvals for treatment
- Therapy treatment assistant
- Triple check insurance verification
- Evaluation for medical treatment
- Communicated with clients to resolve billing inquiries and disputes promptly.
- Managed customer accounts and maintained accurate records of payment histories.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Organized meetings, recorded minutes, and distributed action items promptly.
- Resolved operational issues promptly by troubleshooting and coordinating solutions.
- Processed payments for approved claims within specified time frames.
- Processed insurance claims electronically and followed up on any denied or pending claims.
Patient Care Technician
Cooks Children's Medical Center
Fort Worth, US
06.2023 - Current
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill acquisition and behavior reduction
- Supported clients in developing social skills through structured activities and interventions
- Maintained accurate documentation of client progress, session notes, and behavioral data records
- Supported clients with daily living skills such as personal hygiene, mealtime routines, and independent functioning
- Assisted in crisis management situations, following established protocols and ensuring the safety of all individuals involved
- Hospital behavioral psych
Certified Nursing Assistant
Medical City Fort Worth
Fort Worth, US
11.2021 - 06.2023
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Hospital
Certified Nursing Assistant
Texas Health rehabilitation hospital
Arlington, US
11.2019 - 11.2022
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
Certified Nursing Assistant
Muve Lakeway Hospital
Austin, US
01.2019 - 11.2020
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Restorative Aide
Benbrook Nursing & Rehab
Benbrook, US
10.2017 - 01.2019
- Organized games and other activities to engage clients and offer mental stimulation.
- Recorded patient conditions and vital signs before and after medical operations.
- Collaborated with PT to assist in assessment and modifications to plan of care.
- Observed signs and symptoms to report changes in patient condition.
- Administered simple range of motion exercises.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
Certified Nursing Assistant
Hidden Oaks Assisted Living
Keller, US
10.2014 - 10.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TX, US03.2003
Associate's degree - Training program
Tarrant County College
Fort Worth, TXSkills
- Records management
- Organizational skills
- Load securement
- Microsoft Outlook
- Windows
- Basic math
- Behavioral health hospital experience
- Scheduling software
- Manufacturing facility
- Epic
- Attention to detail
- Phone triage
- Filing
- Working with adult populations
- Open Dental
- Patient transport
- Medical office experience
- Administrative experience
- Working with people with disabilities
- Multi-line phone systems
- Motivational interviewing
- Phone communication
- Regulatory compliance
- Inpatient
- PointClickCare
- Phone answering
- Medical collection
- Route planning
- Math
- Urinal use
- Phone etiquette
- Time management
- Skincare
- Diagnostic radiology
- Warehouse experience
- Physiology knowledge
- Computer operation
- Bed linen changing
- Patient care
- PCA
- Medication Administration
- Customer relationship management
- Experience with individuals with cognitive disabilities
- Data entry
- Computer literacy
- Health information management
- Medical administrative support
- Nursing
- 10 key typing
- Pain management
- Health insurance benefit levels
- Office experience
- Hair care
- Denture care
- Hoyer lift
- Bedpan use
- Customer support
- Monitoring Fluids Documentation Procedures Expert
- Collecting Vital Signs Infection Control Procedures
- Respiratory Equipment Training Activities of Daily Living ADL Support
- Grooming and Bathing Assistance Vital Signs Collection
- Customer retention rate increase
- Hazard identification and correction
- Ethernet
- Urinary drainage unit
- Health insurance authorizations
- Customer follow-ups
- Customer service
- Urgent care center
- X-ray
- Customer relationship building
- Report writing
- Forklift
- Technical Proficiency
- Management
- Front desk
- Healthcare privacy protection
- Task prioritization
- EMR systems
- Live chat
- Alzheimer's care
- Home & community care
- Healthcare provider information
- Healthcare administration
- Medical records
- Manufacturing company experience
- Shaving (patient care)
- Call light response (emergency response procedures)
- Acute care
- EDI
- Family medicine
- Dental receptionist
- Accounting
- Productivity software
- Dental terminology
- Pallet wrapping
- Word processing
- Long term care experience
- Safe work practices
- Abuse and neglect policy adherence
- Laundry
- Travel nursing
- Corrections facility medical clinic
- Initial Contact (sales skills)
- Quality cause-and-effect diagrams
- Clinic
- Medication assistance
- Meditech
- Quality standards in production
- Safe patient lifting practices
- Transportation safety regulations
- Reality orientation (health monitoring and safety measures)
- Long-term care facility experience
- HIPAA compliance management
- Working with geriatric patients
- Crisis management
- Treatment authorization
- Insurance verification
- Claims processing
- Patient care scheduling
Certification
- CPR Certification
- BLS Certification
- CNA
- State Tested Nursing Assistant
- X-Ray Certification
- Certified Behavioral Health Technician
- CPI Certification
- Heartsaver Certification
- ACLS Certification
- Healthcare Provider Certification
- Certified Patient Care Technician/Assistant
- Medical Technologist
- ARRT Certification
- Driver's License
- Non-CDL Class C
- Certified Home Health Aide
- CDL A
- CNA II
- First Aid Certification
- RCIS
- IV Certification
- Forklift Certification
Languages
- English
- Spanish, Bilingual
- English, Bilingual
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Rehabilitation Technician
Park View Care Center
09.2024 - Current
Patient Care Technician
Cooks Children's Medical Center
06.2023 - Current
Certified Nursing Assistant
Medical City Fort Worth
11.2021 - 06.2023
Certified Nursing Assistant
Texas Health rehabilitation hospital
11.2019 - 11.2022
Certified Nursing Assistant
Muve Lakeway Hospital
01.2019 - 11.2020
Restorative Aide
Benbrook Nursing & Rehab
10.2017 - 01.2019
Certified Nursing Assistant
Hidden Oaks Assisted Living
10.2014 - 10.2017
High School Diploma -
Tarrant County College District
Associate's degree - Training program
Tarrant County College