J.C. Smith

• Assisted therapists with patient rehabilitation exercises and activities.
• Maintained cleanliness and organization of rehabilitation equipment and therapy areas.
• Collaborated with healthcare professionals to enhance patient care strategies.
• Managed scheduling for patient appointments and therapy sessions.
• Assisted physical therapists with patient treatments and exercises.

• Learned skills necessary to become a cybersecurity professional, including network connections, checking for system vulnerabilities, and problem solving to fix any networking issues, such as vulnerabilities.
• Delivered improved network security by implementing threat detection measures using SIEM tools.

•Established rapport with patients and families to enhance participation in activities.

•Executed routine and preventive maintenance on equipment, reporting defects to the supervisor.

•Communicated patient responses and non-verbal cues to physical and occupational therapists.

•Collaborated with healthcare providers to coordinate patient care plans.

• Documented patient sessions accurately in electronic health records system.
• Performed clerical duties such as filing paperwork, scheduling appointments, maintaining records and data entry.
• Assisting therapists with other patient-related treatment activities, as appropriate, and providing equipment.
• Disinfecting the equipment throughout the treatment day and at the conclusion of the day according to infection control policies and procedures.

• Investigated customer disputes to determine resolution paths and necessary actions.
• Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
• Analyzed customer accounts to identify and resolve disputes.
• Monitored account activity for suspicious behavior that may indicate potential fraud or identity theft.

• Maintained client records in the bank's customer relationship management system.
• Provided customer service to clients by responding to inquiries and resolving complaints.
• Assisted in onboarding new clients, including setting up accounts and providing training on product usage.
• Coordinated communication between clients and various bank departments.