Ebony Harris, SHRM-CP
Denton,TX
Summary
HR professional with robust experience in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective HR strategies. Adaptable and dependable, ready to support changing organizational needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Analyst
Maximus
01.2025 - 03.2026
- Conducted quality assurance reviews of Veterans Evaluation Services (VES) medical documentation, ensuring compliance with VA standards, company policies, and federal regulations, which upheld quality benchmarks.
- Evaluate accuracy, completeness, and timeliness of case files to maintain data integrity and uphold performance metrics.
- Provided feedback and coaching to medical and administrative teams, improving report quality and adherence to process guidelines, which enhanced overall team effectiveness.
- Identified process gaps and trends through detailed quality reports; collaborated with management to develop corrective action plans, enhancing operational efficiency.
- Maintain strict confidentiality of sensitive veteran data and uphold HIPAA compliance in all documentation and communication.
HR Corporate Recruiter
Randstad USA
09.2020 - 09.2023
- Demonstrated proficiency in technical, sales, call center, corporate, and medical recruiting
- Leveraged analytical skills to review and select diverse candidate slates
- Applied collaborative approach in candidate interviews
- Ensured seamless onboarding experience for new hires
- Optimized recruitment processes, enhancing efficiency and compliance.
- Facilitated team development sessions to fortify recruitment best practices.
Quality Analyst
National Tenant Network
02.2020 - 09.2020
- Analyzed multi-state criminal reports for Cook County Just Housing Ordinance
- Prepared specialized credit reports for commercial and residential landlords
- Conducted third-party landlord and employment verifications
- Issued invoices and credit memos, updated customer records
- Analyzed residential and commercial credit data to support property management decisions.
Client Service Specialist
Millennium Trust Company
03.2017 - 08.2018
- Managed high-volume client interaction via phone and email
- Articulated account opening, distribution, and investment processes
- Ensured complete and accurate client forms
- Resolved web and online issues
- Demonstrated knowledge of Qualified Plans, IRAs, and IRS Codes
- Streamlined client communication by improving response strategies to inquiries.
CRM Database Analyst
Lasalle Network Staffing
09.2016 - 02.2017
- Presented analytical findings to management, influencing strategic decisions
- Educated staff on data utilization for informed business decisions
- Maximized organizational results through effective audience targeting
- Utilized a variety of data sources for comprehensive analysis
- Optimized CRM data processes, enhancing report accuracy and user decision-making.
Corporate Safety Auditor
Transport Drivers Inc
09.2015 - 09.2016
- Audited driver logs, ensuring compliance with regulations.
- Managed I-9 forms for DOT and NON-DOT employees, ensuring accuracy.
- Maintained and organized new hire files, improving data retrieval efficiency.
- Served as key contact for MVR and Drug screen issues, resolving problems effectively.
- Coordinated DOT physical examinations, ensuring employee health and safety.
- Revamped employee database management, securing data integrity.
Admissions Advisor
LaSalle Network Staffing
01.2015 - 09.2015
- Conducted comprehensive interviews to assess student suitability for various programs
- Managed inquiries regarding CTU programs, primarily via phone, supplemented by email and postal communication
- Ensured timely and accurate completion of enrollment paperwork and applications
- Maintained control over conversations to provide clear, concise information
- Ensured adherence to all compliance standards in student admissions, enhancing program integrity.
- Provided personalized counseling to prospects, aiding their understanding of program suitability.
Quality Analyst
LaSalle Network Staffing
07.2014 - 01.2015
- Identified and addressed inaccuracies in agent interactions, improving customer satisfaction
- Solved potential issues by verifying the accuracy of agent solutions
- Enhanced agent performance through targeted coaching based on evaluation findings
- Bridged the communication gap between agents and management through regular updates
Quality Analyst
Xerox Commercial Solutions, LLC
07.2013 - 07.2014
- Conducted quality assurance reviews of Veterans Evaluation Services (VES) medical documentation, ensuring compliance with VA standards and federal regulations.
- Evaluated accuracy, completeness, and timeliness of case files, maintaining data integrity and supporting performance metrics.
- Identify process gaps and trends through detailed quality reports; collaborate with management to develop corrective action plans and enhance overall operational efficiency.
- Identified process gaps and trends through detailed quality reports; collaborated with management to develop corrective action plans that enhanced operational efficiency.
- Maintain strict confidentiality of sensitive veteran data and uphold HIPAA compliance in all documentation and communication.
Education
High School Diploma -
LOCKPORT TOWNSHIP HIGH SCHOOL
Lockport, ILSkills
- Microsoft Office
- Data entry
- AWS
- Talent acquisition
- MacOS
- Oracle
- Workday
- Call Center CRM
- Taleo
- ADP (5 years)
- Quality assurance ATS
- HIPAA
Certification
- SHRM-CP Certification 2026
- Driver's License
Timeline
Quality Analyst
Maximus
01.2025 - 03.2026
HR Corporate Recruiter
Randstad USA
09.2020 - 09.2023
Quality Analyst
National Tenant Network
02.2020 - 09.2020
Client Service Specialist
Millennium Trust Company
03.2017 - 08.2018
CRM Database Analyst
Lasalle Network Staffing
09.2016 - 02.2017
Corporate Safety Auditor
Transport Drivers Inc
09.2015 - 09.2016
Admissions Advisor
LaSalle Network Staffing
01.2015 - 09.2015
Quality Analyst
LaSalle Network Staffing
07.2014 - 01.2015
Quality Analyst
Xerox Commercial Solutions, LLC
07.2013 - 07.2014
High School Diploma -
LOCKPORT TOWNSHIP HIGH SCHOOL