EBONY HASLAM
Frederick,MD
Summary
Results-driven Senior Program & Project Manager with 16 years of experience leading cross-functional initiatives. Developed PMO standards and governance frameworks that resulted in significant cost savings and reduced purchase order defects. Launched national projects and trained stakeholders in continuous improvement methodologies. Expertise in strategic planning, risk management, and stakeholder engagement enhances program success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Strategy & Operations Manager
Eventbrite
01.2024 - 09.2025
- Piloted AI to optimize SDR inbound/outbound workflows; improved lead handling and conversion.
- Implemented Shelf.io (AI knowledge base), CXOne (ACD/IVR), and Sprinklr (social ops), consolidating CX systems to improve agent efficiency and customer experience.
- Advised Customer Leadership Team on roadmap and operating model; delivered customer journey tooling and Help Center updates.
Senior Supply Chain Manager - Private Brands
Amazon
05.2023 - 01.2024
- Led supply chain strategy for Whole Foods 365, aligning discontinuations and long-term OOS processes across WFM, distribution, and category ISM teams.
- Led inventory health workstream to implement reporting mechanisms at suppliers, enhancing visibility and accountability.
- Led holiday readiness program; defined cross-functional ways of working, supplier forecasting, dashboards, and risk mitigation.
- Developed and deployed standardized project plan/charter across the organization.
Senior Program Manager (PMO) - Kitchen
Amazon
02.2022 - 05.2023
- Established PMO charter and plan templates; shortened project kickoff by 6 months and enhanced cross-functional issue resolution.
- Delivered national USSL launch (10 items) across Fresh/Go/Online regions; built performance dashboards and lessons-learned database.
- Reduced order lead time 8→5 days across 3 manufacturing sites; cut PO defects by 50% through process controls and vendor governance.
- Implemented and led Supply Chain Leadership forum to enhance tracking and accountability, mitigating roadblocks with SLT.
WWCS ACES Program Manager (SDS/Logistics)
Amazon
10.2021 - 02.2022
- Led cross-vertical 'Time-to-Close | Message Us' program, aligning Consumer/Devices/SDS on shared roadmap and KPIs, resulting in forecasted $19M savings.
- Managed SDS Contacts-per-Hour improvement initiative, defining strategy and scoping workstreams to enhance executive communications.
Senior Continuous Improvement Expert
Amazon
04.2019 - 10.2021
- Established CI framework including communication strategy, standardized escalation, office hours, and project intake to enhance operational effectiveness.
- Trained 200+ stakeholders across SDS, EXR, and DSL on CI processes; created wiki and certification details.
- Produced monthly program updates for Delivery & Worldwide SDS, increasing transparency and alignment across teams.
Continuous Improvement Lead
Element Fleet
11.2017 - 04.2019
- Developed Lean Six Sigma training curriculum; led CI projects achieving measurable efficiency gains.
- Identified IT gaps affecting departmental goals; partnered to resolve issues and enhance tooling.
Quality Engineer; Senior Mechanical Engineer; Sigma Black Belt Lead
Bechtel Corporation
01.2009 - 11.2017
- Implemented Six Sigma program on Google Fiber: ~$500K saved via right-sized training; reduced field loss/damage to 5% (~$4M saved).
- Led mechanical design change packages, performing calculations and quality data analyses to enhance work processes.
Education
Bachelor of Science - Mechanical Engineering
North Carolina A&T State University
Greensboro, NCGreensboro, NC
Skills
- Portfolio and program strategy
- Project management
- Roadmap and OKRs
- Change management
- Process optimization
- Cross-functional team leadership
- Governance oversight
- Risk, action, issues, and decisions (RAID)
- Responsibility assignment matrix (RACI)
- Steering committee facilitation
- Portfolio review processes
- Executive stakeholder alignment
- Effective communications
- Jira project management
- Confluence documentation
- Smartsheet project tracking
- Asana task management
- SharePoint collaboration
- CXOne customer experience platform
- Sprinklr social media management
- Shelfio content management
- Visio diagramming tools
- Lucid charting software
- Tableau data visualization
- Power BI business intelligence
- Excel spreadsheet analysis
- Salesforce CRM expertise
- Key performance indicators (KPIs)
Certification
- Lean Six Sigma Black Belt
- Project Management Professional (PMP), PMI (In Progress)
Selected Program Outcomes
- Led 'Time-to-Close | Message Us' portfolio across Consumer/Devices/SDS - forecasted $19M savings; unified roadmap, KPIs, and risk registers.
- Cut PO defects by 50% and reduced order lead time from 8→5 days at 3 plants via supply-chain mechanisms and vendor governance.
- National launch of 10 USSL products (Amazon Fresh/Go + 5 online regions); built dashboards and lessons-learned repository to stabilize post-launch KPIs.
- Established PMO charter/templates/escalation model adopted cross-org; accelerated kickoff and improved issue resolution cadence.
- Six Sigma: saved ~$500K via targeted training; lowered field losses to 5% (~$4M saved).
Timeline
Strategy & Operations Manager
Eventbrite
01.2024 - 09.2025
Senior Supply Chain Manager - Private Brands
Amazon
05.2023 - 01.2024
Senior Program Manager (PMO) - Kitchen
Amazon
02.2022 - 05.2023
WWCS ACES Program Manager (SDS/Logistics)
Amazon
10.2021 - 02.2022
Senior Continuous Improvement Expert
Amazon
04.2019 - 10.2021
Continuous Improvement Lead
Element Fleet
11.2017 - 04.2019
Quality Engineer; Senior Mechanical Engineer; Sigma Black Belt Lead
Bechtel Corporation
01.2009 - 11.2017
Bachelor of Science - Mechanical Engineering
North Carolina A&T State University