Ebony Haywood
Raeford,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher Assistant position. Ready to help teach and mentor our youth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elephant Insurance
10.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Progressive Insurance
10.2008 - 01.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Total System Services
01.2006 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mail Processing Clerk
PAE Government Services,
01.2003 - 01.2005
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
Logistics Specialist
US Army
10.1997 - 10.2001
- Managed inventory levels to verify availability of stock for customer orders.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Tracked orders and notified customers of status or potential delays.
Education
Associate of Applied Science - Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO05.2011
Skills
- Product Knowledge
- Call Management
- Information Security
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Complaint resolution
- Critical Thinking
- Administrative Support
- Training development aptitude
- Coordination
- De-Escalation Techniques
Certification
- License Insurance Agent - 2015-current
Timeline
Customer Service Representative
Elephant Insurance
10.2015 - Current
Customer Service Representative
Progressive Insurance
10.2008 - 01.2015
Customer Service Representative
Total System Services
01.2006 - 01.2008
Mail Processing Clerk
PAE Government Services,
01.2003 - 01.2005
Logistics Specialist
US Army
10.1997 - 10.2001
Associate of Applied Science - Medical Assisting
IntelliTec College - Colorado Springs
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