Ebony Hernandez
Baldwin park,Ca
Summary
Dynamic grocery associate with a proven track record at Amazon Fresh, excelling in customer service and training new employees. Demonstrated attention to detail and effective teamwork, enhancing store operations and customer satisfaction. Bilingual in Spanish, skilled in product knowledge and efficient order filling, contributing to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Grocery Associate
Amazon Fresh
2023.11 - Current
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Participated in regular meetings with store management to discuss progress toward goals and identify areas for improvement within the grocery department operations.
Met Team
Home Depot
2021.10 - 2022.02
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Party and Guest Service Host
Speed Zone
2021.03 - 2021.10
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Implemented loyalty program promotions in interactions with guests, resulting in increased enrollment rates.
- Provided warm greetings upon guest arrival while efficiently handling check-ins according to hotel protocol.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Wendy’s
2019.12 - 2020.04
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Baldwin Park High School
Baldwin Park, CA06.2021
Skills
- Punctuality
- Shelf stocking
- Cleanliness maintenance
- Product rotation
- Store layout
- Sales promotion
- Willingness to learn
- Customer service
- Teamwork and collaboration
- Attention to detail
- Cleaning and sanitizing
- Customer service-focused
- Cleaning skills
- Food safety
- Written and oral communication
- Food preparation
- Training and mentoring
- Assisting customers
- Flexible schedule
- Product knowledge
- Stock rotation
- Grocery bagging skills
Timeline
Grocery Associate
Amazon Fresh
2023.11 - Current
Met Team
Home Depot
2021.10 - 2022.02
Party and Guest Service Host
Speed Zone
2021.03 - 2021.10
Crew Member
Wendy’s
2019.12 - 2020.04
Baldwin Park High School