Ebony Hill
Washington
Summary
Professional with expertise in phlebotomy, skilled in venipuncture, specimen collection, and patient interaction. Proven ability to adapt to changing needs, ensuring precision and reliability in fast-paced environments. Strong focus on team collaboration, maintaining high standards, and driving results. Efficient in handling biohazard materials and maintaining sterile conditions, contributing to optimal patient care and laboratory accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
Labcorp
Washington, DC
11.2022 - Current
- Collected blood samples through venipuncture and capillary methods, ensuring patient comfort and compliance.
- Maintained accurate patient records and specimen labeling to guarantee traceability and prevent errors.
- Collaborated with healthcare professionals to streamline specimen processing and enhance lab efficiency.
- Educated patients on procedures, alleviating concerns and fostering a positive experience during sample collection.
Customer Care Representative (Remote)
PS2G
Washington, DC
01.2022 - 02.2023
- Resolved customer inquiries efficiently across multiple communication channels.
- Documented interactions and feedback in customer relationship management system.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Guided customers in product selection, enhancing overall satisfaction and retention.
Member Service Representative (Remote)
Contact One Call Center
Washington, DC
06.2020 - 01.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted clients in navigating services, ensuring a seamless experience throughout interactions.
- Maintained member database, updating records to reflect current information accurately.
Call Center Agent (Remote)
Amazon
Washington, DC
07.2016 - 06.2020
- Managed high-volume customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex issues by utilizing problem-solving techniques and company resources effectively.
- Trained new team members on operational procedures and customer service best practices, enhancing team performance.
- Implemented process improvements to streamline call handling, reducing average response time significantly.
Education
No Degree - Blood
Academy of Hope
Washington, DC06-2018
High School Diploma -
Woodson H D High School
Washington, DC06-2016
Skills
- Order of draw
- Venipuncture technique
- Blood culture collection
- Specimen labeling
- Patient identification
- Sample and specimen collection
- Patient confidentiality
- HIPAA compliance
Certification
- PT - Phlebotomy Technician
Timeline
Certified Phlebotomist Technician
Labcorp
11.2022 - Current
Customer Care Representative (Remote)
PS2G
01.2022 - 02.2023
Member Service Representative (Remote)
Contact One Call Center
06.2020 - 01.2022
Call Center Agent (Remote)
Amazon
07.2016 - 06.2020
No Degree - Blood
Academy of Hope
High School Diploma -
Woodson H D High School